SummarySupports accurate and effective demand planning, order processing, high quality service to customers (wholesalers) and efficient collaboration with other partners along the product delivery chain.
About The RoleMajor Accountabilities Execute and follow-up of customer orders and inventory monitoring Smooth and timely communication with customers establishing strong professional relationship Communication with manufacturing sites Execute technical operations in SAP related to demand management and order issuance, master data maintenance Validate and control supply documentation, including Health Authority reporting Track and communicate delivery status information Process ad-hoc requests related to product availability, stock levels and supply allocation Process product and supply complaints involving other departments as applicable Administer credit-note process Arrange product returns and recalls in collaboration with other functions Support order tracking and customer demand management (CDM) requests seeking for optimal product supply Update customers on price changes and other distribution updates, e.
g. , stock-outs and projected availability of products Prepare statistical reports, e. g.
, for the State Health Authorities Collaborate with internal stakeholders or demand management, inventory and supply On time reporting of spontaneous adverse events (AE) reports and technical complaints for all Novartis productsKey Performance Indicators Data accuracy (SAP)Customer Service Level (CSL)Inventory level ( MoC-Months of Coverage )Continuous and timely order processing in line with defined timelinesFeedback from key internal stakeholders on quality of collaborationCorporate trainings done on timeMinimum RequitementsGraduate degree or student in logistics or supply chainFluent in both written and spoken EnglishHigh level of PC literacy (MS Office)Strong time management skillsEffective communication skillsSAP knowledge as an advantageKnowledge of the pharmaceutical market as an advantageWhy Novartis:
Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https: //www. novartis. com/about/strategy/people-and-cultureJoin our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https: //talentnetwork. novartis. com/networkBenefits and Rewards:
Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https: //www. novartis. com/careers/benefits-rewards
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