Reception Team Member

Company DescriptionNovotel Birmingham Centre is looking for an enthusiastic person to join our team at the hotel. This position is for a Reception Team Member will welcomes the guests and provides support to all Front Office department as well as working closely and helping all hotel departments. This 4-stars hotel has 148 rooms and 8 meeting rooms and is located in the heart of the city centre.

Do not miss this exciting opportunity and apply today to be part of this amazing team and be our Reception Team Member!Please only apply if you have the right to work in UK!PROFILE / PERSONALITYProvide a friendly and personalised welcome for our guestsOffer an attentive and personalised serviceHandle any comments made by guests and ensure follow-upConvey the image of the brand and the hotelOverview Of Duties For Reception Team MemberHandle and resolve any guest feedback and is able to handle them in the most efficient and satisfying mannerGreet, check-in, respond to requests and settle accounts while providing exceptional serviceTake initiative to add a personalized experienceProudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-sellingFront Office operations including nightsWelcomes guests as soon as they arrive with care and attention, with a personalised approach Handle guest correspondences on telephone, emails, fax, face to face and ensure prompt follow-upsManage daily room inventory and coordinate with Housekeeping to ensure requested rooms are available according to arrival timesTo ensure that credit & cash handling procedures are followed as per the company policy Handle overbooking/out bookings to maximise occupancy Be ready to assist at any stage of the guests stay, from welcome to farewellPromoting company’s ALL loyalty programmeWork ExperienceFlexible with working hours is essentialGood interpersonal skills, guest oriented and service mindedPositive with a can-do attitudeGood presentation and confident speaking skillsWorking knowledge of Microsoft OfficeGood listening skills and ability to anticipateWell organisedTeam SpiritInnovativeSales orientedBenefitsWorking with a fabulous team that are at the heart of the hotelFree meals on duty and uniforms providedAccor F&B Discount at any Accor Hotel WorldwideAccor Friends and Family RatesAccor Development ProgramAdditional holidays with serviceCycle to work schemeEye TestsDouble paid Bank HolidayCompetitive Salary28 days of holidayContact:

GEORGE FRATILOIUQualificationsYour experience and skills include: Guest focused personality is essentialPrevious experience in the hotel at least 1 yearPrevious experience with Opera will be a benefit .