Program Manager

Terms of Employment• W2 Contract-to-Hire,12 Months• Remote OpportunityOverviewThe Program Director, ePMO, exists within the ITOPS division aligned to a VP to provide the quality on-time execution of highly complex, multiple project(s) and/or program(s) related to new and optimized business capabilities. The incumbent is responsible for both strategic and tactical interface with senior level management from all areas of the company to provide solution planning, delivery, deployment, risk management and operational readiness in several key areas including the core administrative platforms as well as those electronic capabilities that face out to Members, Providers, Brokers and Employers.

Using a deep understanding of business services and capabilities, combined with solid IT engagement experience, the role will be accountable for ensuring that internal and external customers receive the expected business value from their assigned portfolio using quantifiable measures. The incumbent will work with the business areas to carry forward the business needs and concepts (the “what”) and work with IT to determine the “how” in terms of a solution. These projects and/or services consist of multi-location, multi-year initiatives consisting of multiple initiatives and tasks with a portfolio budget averaging $50-$60+ million.

The incumbent provides strategic consulting to IT and business stakeholders in keeping focus on expectations, what is possible to deliver, and on maximizing the value of what is delivered. Interacts directly with internal and external business partners at all levels on the development and implementation of business plans and strategies and is responsible for structuring interaction, communication, processes, and activities. Responsibilities• 65% Execute Delivery of High Priority Corporate Initiatives: Transitions initiatives from idea through solution to deliver significant operational improvement, acting as change leader to the organization.

Provides leadership to the full project management life cycle and software development life cycle for implementation of highly complex, large-scale, enterprise-wide, strategic initiatives. Provides support in identifying the appropriate solutions required by the user areas. • Tracks initiatives and production against demand and capacity (workload, systems resources), and makes recommendations to changes in scope and schedule to ensure optimal execution of all approved initiatives. • Establishes, maintains, and manages the program schedule, reflecting WBS, dependencies, key milestones, critical path, risk mitigation, evolving challenges, and customer needs. • Establishes and proactively manages program budget according to established CareFirst best practices.

Prepares, submits, negotiates and incorporates scope change orders as program evolves. • Identifies, categorizes and proactively manages program risks using a structured approach. • Leads the program team, including suppliers, to effectively execute the program plan and successfully deliver within budget and on schedule. • Conducts internal and external program and technical reviews, status meetings, and reports. • Develops release / deployment strategy and tactical deployment plans; including inventory and rationalization of all projects, whether proposed or underway. • Accelerates or decelerates projects as appropriate. Manages and prioritizes new projects or new requirements, including change orders. Recommends project cancellations or scope removal as appropriate.

• Monitors and reports to management on the progress of all project activity within the program, including significant milestones, and any conditions, which would affect project cost or schedule. Establishes weekly meeting to review project status and formulate action items. • 25% System Optimization and Vendor Oversight: Ensures that all corporate platforms are supporting internal business areas as well as third party vendors’ business processes in the most efficient and effective manner resulting in continuous improvement. Accountable for multiple RFPs and SOWS to support and track vendor performance. Provides guidance in the development of third party vendor requirements and support day-to-day activities.

Ensures organizational readiness in provider facing operations to assume business responsibility and ownership when the corporate program effort is completed for all implementations. Drives efficiencies through electronic data exchange. Directs vendors to ensure SLAs and deliverables are defined and met, ensuring that expected value is realized. • 10% Staff Coordination: Works across ePMO and business stakeholders to ensure project executionRequired Skills & Experience• Bachelor’s degree in Computer Science, Business, Project Management or Engineering or equivalent work experience required.

Minimum of 8-10 years of IT and business experience in large business transformation - strategic planning, development, implementation, and maintenance of systems, across multiple enterprise-wide hardware and software platforms. Previous technical management and delivery experience in a dynamic high-technology environment is a key to success in this position. • Progressive broad-based information systems experience (which could include consulting) with state-of-the-art hardware and software systems; knowledge and implementation experience in new computing architectures and networked computing struc¬tures. Ability to grasp technological opportunities and apply them to business opportunities and requirements.

• Experience in project management and execution of multiple enterprise-wide development projects, particularly as a delivery lead on systems development, with working knowledge in all aspects of the systems development life cycle and project life cycle in a cross-functional environment. • Demonstrated leadership experience, during which two or more of the following occurred: • Successfully developed and implemented new enterprise-wide technologies and work processes• Demonstrated high competency in project management and the execution of multiple or large projects that cut across all lines of business.

• Demonstrated competency in strategic thinking and leadership with strong abilities in relationship management• Demonstrated leadership of multidiscipline, high-performance work teams/groups• Demonstrated competency in developing efficient and effective enterprise-wide solutions to diverse and complex business problems• Successfully developed and implemented applications using new and emerging technologies• Established a successful track record of managing joint IT/business teams through life-cycle phases• Strong analytical, problem-solving, and conceptual skills.

• Solid teamwork and interpersonal skills, with the ability to communicate and persuade customers, associates, and management at all levels and thrive in a cross-functional environment• Excellent oral and written communication; an ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding. Experience in executive level reporting on strategic initiatives, developing and delivering effective executive presentations. • Excellent customer service and negotiation skills. Must have the credibility and finesse to deliver honest messages to the CEO and others at the executive level on feasibility of program/project deliverables.

• Proficient in MS Office, Project Management tools, Financial/budget management systems (Oracle, etc. ). • In depth understanding of healthcare with extensive healthcare operations knowledge and experience including claims, service, network, eligibility, web technologies, self-service, electronic transaction requirements, outsource vendor management, and effective working knowledge of enterprise-wide business functions. • Experience in vendor management, including development of RFPs and SOWs and the tracking and monitoring of service level agreements.