Office Administrator

Job Title: Customer Service / Office AdministratorDepartment: Sales / Customer ServiceReports To: Operations Manager and General ManagerLocation: Mississauga, OntarioCompensation: $50 000Position SummaryThe Customer Service Representative/Office Administrator is responsible for handling customer orders and inquiries, supporting accounts receivable processes, and assisting various administrative tasks. This role involves daily communication with customers and internal departments, managing quotations, processing orders, and ensuring customer satisfaction.Key ResponsibilitiesInteract with customers daily via phone, email, or fax.Enter and update customer data, orders, sales information, and quotations in CRM and ERP systems.Create new customer profiles, conduct reference and credit checks in coordination with the finance team.Respond to inquiries regarding quotations, order placement, changes, cancellations, and lead times.Provide standard pricing quotations via phone or email.Communicate order status, revisions, and shipping updates to customers and internal teams.Handle incoming customer calls related to orders, delivery status, returns, complaints, technical questions, and general product inquiries.Support the sales team with administrative tasks as needed.Build and maintain strong customer relationships, ensuring a high level of service.Use ERP systems to check stock availability and order status, and make order updates as required.Collaborate with operations, purchasing, warehouse, and service departments to ensure timely order fulfillment.Confirm availability of requested items to meet delivery timelines.Coordinate with finance to verify customer credit status, especially for urgent or rush orders.Perform general office duties as assigned.Qualifications and RequirementsMinimum of 5 years of experience in Admin, Order Entry, and Customer Service.Experience with ERP systems is required.Bachelor's Degree in a business-related discipline is an asset.Demonstrated ability to multitask and prioritize effectively.Proven track record in sales and customer service.Strong communication and interpersonal skills, with the ability to influence internally and externally.Customer-focused, proactive, and results-driven.Capable of working independently and as part of a team.Highly organized with strong attention to detail.Excellent written and verbal communication skills.