Office Services Manager

Be part of a renowned team at Silverado, a Fortune Magazine Best Workplace in Aging Services™, where exceptional care meets exceptional careers! For 27 years, Silverado associates have wholeheartedly delivered unmatched care and enriched the lives of those we’ve been privileged to serve.At Silverado, we prioritize not only our residents but also our valued associates. As a certified Great Place to Work, we provide competitive compensation and exceptional benefits to our full-time team members.We are currently seeking an Office Services Manager who is passionate about making a difference for our North Shore Community!Shift Schedule(s): Monday-FridayWhy choose Silverado North Shore?We're ranked 6th nationwide by Fortune Magazine in their Best Workplaces in Aging Services list, marking our 3rd consecutive year in the top 10!Certified as a Great Place to Work® for seven consecutive yearsWe value internal mobility; Silverado provides growth opportunities for just about any position on our teamsWe offer paid training!Qualifications: Associate or bachelor’s degree, Human Resources, or related field preferred, or an equivalent combination of education and experienceThree or more years in business office management preferredTwo or more years of human resources experience preferred, with proven ability to handle basic human resource mattersOne or more years of experience supervising others, including setting performance expectations, coaching, motivating, promoting, collaboration and teamwork, and promoting company cultureWorking knowledge of general employment and payroll law, processes, and principlesUnderstands the fundamentals of final pay, for terminations, as applicable to the state in which the community resides inExcellent attention to detail and organizational skills requiredMust have working knowledge of Microsoft SuitePersonable, approachable, engenders confidence and trustAssociates must have reliable means of transportation to consistently meet attendance and punctuality standards. This role does not require a valid driver’s license or personal vehicle unless specified in additional job requirementsPossess a can-do attitude, with a dedication to working with Seniors and culturally diverse workforceYou may be required to work outside of your regular hours depending on business needsWhat you'll be doing:Maintains all team member personnel information and responsible for all human resources record keeping and processes on-site, including updating personnel files, policy updates, forms, acknowledgements, as well as training records, licenses, and annual reviews per Silverado policy and state and federal regulationsOversees and manages the associate lifecycle at Silverado, to include pre-hire, post-hire, onboarding, and off-boardingServes as a champion for new team members, handles the on-boarding process, paperwork, ensures onsite training, and the welcome orientation for all new team membersCoordinates new associate IT account set-up and passwords with IT support/resource. Assists associates with IT questions and connects associates to IT support/resource, if necessaryEnsures that weekly payroll is properly submitted, responding to payroll developments, trends, regulations, time exceptions and business controls as appropriateSubmits open associate position requests to recruiting, supports and manages the overall hiring process at the community level in collaboration with the Talent Acquisition teamAssists Risk Management with recording and notifying of worker comp events and injuries of team membersAssists the Home Office Human Resources department with Leave of Absence and accommodations of any team memberManages receptionist, including scheduling, supervision, and performance managementPartners with the Administrator and other leaders to encourage associate engagement, morale, and spirit orientated eventsFollows all Silverado policies and programs and champions Silverado’s culture by practicing Silverado’s operating philosophy of Love> FEAROrders office suppliesMaintains spend down sheets in their department and assists the administrator in ensuring all spend down sheets are updated timely for the whole communityReconcile and submit all community expenses including p-card charges and petty cashMaintains and updates files for community licenses and certificates, and ensures required documents are posted as per regulationMust be comfortable working in an environment with pets and assisting in the care of community pets, including, but not limited to, dogs, cats, and birdsWilling to demonstrate passion and ability to work with people with Alzheimer’s disease and other dementia-related diseaseAbility to work as a team member with other Silverado community leaders/department headsMust exhibit empathetic communication style with residents, families, and associatesHours and shifts of duty may vary. This position may require working varying hours and will may include evenings, weekend, and holiday dutyOther duties as assigned Anticipated pay range: $65,000 USD - $75,000 USD Silverado offers the following benefits to eligible employees: 401(k) matchingHealth, Dental and Vision InsuranceFlexible Spending Account (FSA)Paid time offTuition reimbursement and professional development assistance Referral programOther amazing benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs!* Silverado does not accept candidates from outside recruiters or agencies for this role. *California Employees: For roles requiring driving, the driving requirement has been deemed essential to the performance of this role due to specific business necessity. Supporting documentation is maintained by Silverado and is available for review upon request to ensure compliance with California law.To view California Consumer Privacy Act (CCPA) information, please visit this page: https://www.silverado.com/legal-disclaimers/#Consumer-Privacy-Act-DisclosureEmployment offers are contingent on background check, drug screening, physical, and TB testing (if applicable).Silverado uses E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland SecurityEOE/M/F/D/V