Officer - Travel Adviser

About the company:At Almosafer (part of Seera Group), we’re not just part of the travel industry, we’re helping shape its future.As Saudi Arabia’s leading travel company, we serve millions across every segment of the travel and tourism ecosystem. Rooted in our name “Almosafer,” meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.We’re united by a bold vision:To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.About the job:Handle travel-related requests, including flights, hotels, private jets, cruises, car rentals (chauffeur and self-drive), meet and greet services, and airport transfers.Responsibilities:Provide the full suite of customer service offerings (including booking, inquiries, and requests) to our premium customers.Assist our premium customers’ needs with air, lodging, and car rental.Proactively offer options to customers and follow through to ensure customers are fully satisfied with the service and product.Respond to and follow up on travel and lifestyle inquiries through multiple communication channels.Evaluate customers’ complaints and ensure that they are dealt with expeditiously and satisfactorily, reporting service failures to the source and making recommendations to prevent recurrence.Profile requirements:Bachelor’s degree in tourism or a related field2+ years’ experience in the Travel or concierge service industryExperience with Amadeus or any other GDS (ticketing system)Enthusiasm and a positive.Excellent communication and interpersonal skills.Fluency in English and ArabicFlexibility and ability to work on shifts.Strong sales and negotiation skills to efficiently handle high-value inquiriesA good knowledge of travel and world geographyAttention to detail.Being you @ Almosafer:At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way. Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.Here, you will find:A purpose-led workplace where your ideas can create real impactOngoing learning and development to help you grow with intentionRecognition that celebrates your wins, both big and smallA community built on trust, curiosity, and shared momentumNo matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.