Officer, Customer Service (Corporate) - Trade

About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.ResponsibilitiesJob DescriptionSupport clients on the day-to-day Trade transaction queries on phone or emailsRecord all calls information according to standard operating proceduresAct as an Advisor on various Trade products enquiriesWork closely with various stakeholders to ensure client’s requests are fulfilledEnsure timely and accurate delivery of reporting and monitoring of department KPIsIdentify and escalate client issue if anyProvide excellent customer service to all clientsRequirementsGood understanding of various Trade productsGreat Customer Service on Trade ProductsHave Trade knowledge or customer services experienceAble to work independently with excellent verbal and email-writing skillsAble to interact effectively with internal & external parties of all levelsAdditional RequirementsBe a Part of the UOB FamilyUOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.Apply now and make a Difference