Officer, ENOC

Roles & ResponsibilitiesMonitor, maintain service availability for customer to meet service level agreementTake quick action for attending service after getting task from supervisorKeep on time for appointments with customers requested.Follow-up Colleagues inside EZECOM to provide service to EZECOM Customers.Pass details of potential customers or upgraded sales leads to the EZECOM Sales Team.Provision and activate the services offering customersFaulty identification of network problems, and fast rectification by coordinating with vendors/ suppliers/field engineers/contractorsRestore service as quickly as possible to minimize impact customer's businessOperation and maintenance NMS alert system to response incident on timeEnsure network quality and minimize impact customer's businessesReceive, document and record all incidents notification in systemTroubleshoot and escalate ticket to higher level for customers and network issueClosely monitor network operation and follow up with customers with specific time for incidentJob RequirementsBasic understanding about layer2 switching and layer3 routingBasic networking, IP Internet knowledgeExperience with Modems, Wi-Fi, TCP/IP, Routers, Switches, VPN, Firewall, WiMAX, xDSL, Fibre Optic and other internet related technologies.Ability to travel on company business, potentially to other Provinces.Prior experience as a Team Leader or Supervisor is desirable.Flexible to work outside of normal business hours when required.Minimum 1 year experience from ISP companyHow To ApplyFor interested candidates, we would like you to submit your CV with a cover letter to careers@ezecomcorp.com or contact us via 078 295 281 or 099 555 007 for more detail.Company DescriptionEZECOM, Cambodia’s premium internet service provider, was found in 2007 to serve the rapidly expanding business and residential market in Cambodia. Our company has incorporated its own fiber optic, world-class Data Centre, MPLS, VPLS, Cloud services and other VAS services for enterprise solutions along with our world-class 24/7 technical support.Tagsezecomcareers careeropportunity enoc informationtechnology telecommunication