Relationship Executive

Lets Write Africa's Story Together!Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job DescriptionThe Old Mutual Group have an exciting opportunity for a Relationship Executive. The Relationship Executive is responsible for providing professional guidance on policymatters, ensuring comfort and assistance of clients/intermediaries, andcommunicating with clients and brokers on a timely basis for relevant concerns. Key Tasks And ResponsibilitiesEnd to end proactive management of Intermediaries and customerrelationships for assigned portfolio of schemes. Ensure superior customer experience is always provided tointermediaries/clients while working closely with other departments.

Track and report on delivery of OM Customer Service Charter to meet the NPSand NES targetsContribute to the profitable growth of the portfolio based on set annualtargets through profitable retention of existing businessResponsible for obtaining and providing correct market intelligence onrenewal/Tender business to ensure it is correctly/competitively priced. Proactively manage and reduce all costs including cost controls for adverseperforming schemes. Support on excess, undertakings, and premium collection. Adhere to all the processes, procedures and controls set parameters. Train and increase uptake of all automation initiatives by clients/intermediariesand having gained comprehensive understanding of the same.

Demonstrate teamwork/spirit and continued personal development. Any other duties that may be assigned by the management. Skills And CompetenciesTechnical Skills: Health Benefit Plans Management Presentation & Public speaking skills Key Accounts Management Customer Servicing Ability to work independently in a fast-paced environment Highly motivated, flexible and adaptable nature. Good business acumen and good understanding of the market Self-starter who shows initiative and is able to work under minimal supervision Personal and professional ethics. Generic Competencies:

Planning and Organising Analytical Thinking & Risk Management Process Discipline and Quality Orientation Decision Making Business Acumen Strategic Orientation Result Orientation Developing Self/Others Culture sensitivity on Diversity, Equity and InclusionKnowledge & Experience 2-3 years’ experience in the insurance industry preferably in client servicing Experience in handling SME/Corporate clients/portfolio is a must. Sales experience and excellent report writing communication andinterpersonal skills. Qualifications & EligibilityRequired Experience 2-3 years’ experience in the insurance industry preferably in clientservicing Experience in handling SME/Corporate clients/portfolio is a must. Sales experience and excellent report writing communication andinterpersonal skills.

Educational Requirement University Graduate in business related degree com/Finance/BusinessAdministration Administration-Insurance Option/Marketing/Economics Professional insurance qualifications - CII/COP is an added advantage. Proficient in the use of Microsoft office suite & packages (word, excel,PowerPoint)ANTI-MONEY LAUNDERING (AML) EXPECTATIONThe incumbent will be responsible for ensuring adherence to, implementation of, andadoption of Compliance, Anti-Money Laundering (AML), and Sanctions-relatedpolicies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliancewith Know-Your-Customer (KYC) standards, conducting ongoing and enhanced duediligence, and maintaining data quality.

Additionally, the role involves identifying andmonitoring potential AML, Sanctions, or Compliance breaches and unusual activities,and escalating these concerns to the Risk and Compliance Office for further action. SkillsCompetenciesEducationClosing Date12 August 2025 , 23: 59The Old Mutual Story!