Temporary Customer Service Officer – Bancassurance

Lets Write Africa's Story Together!Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description To assess, price and determine terms for risks presented within set standards of service in a manner to ensure quality selection of risks and timely service. Raise premium debits, credits in a timely manner within the TATsPrincipal Accountabilities. Determine acceptability of risks, monitor and review terms of accounts assignedRaise premium debits and credits for work allocated within TAT Capture insured, risk, and premium data correctly in the systemPrepare and follow up renewal notices to ensure retention.

Requisition for premium refund to facilitate issue of chequeEnsure that premiums are paid in respect of accounts managedMaintain effective business relationships to ensure effective delivery of serviceMaintain service standards to ensure high quality customer service is delivered. Knowledge And Experience. Qualifications: 1st DegreeExperience: 1 year experience is an added advantage. Skills And Competencies. Product Knowledge and functions of the various departments.

KEY RESULT AREAS & PERFORMANCE INDICATORSPreparation of documents – policies, endorsements, certificates within standards of serviceRenewal notices and renewal terms including renewal follow-upReview of performance of accounts/Banks to ensure overall performance is at below 40%Maintenance and accounting for accountable documentsLiaise with claims and credit control to monitor account performance premium payment. Marketing company products and service to banksEnsure payment requisitions are processed immediately on request. ANTI-MONEY LAUNDERING (AML) EXPECTATIONThe incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries.

This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action. SkillsCompetenciesEducationClosing Date13 August 2025 , 23: 59The Old Mutual Story!