IT Infrastructure and Support Engineer - Zurich - 6 Month Contract (On-Site)This is an initial 6 month contract that is part time (3 days a week with occasional full weeks to cover absences)There is no remote option available - the successful candidate needs to be in the office every day. The role is to join a global insurance business who are looking to add a temporary resource to support the IT Infrastructure / Support and Operations centre through the general day to day running of the IT function.
More information on the key responsibilities and the technical skill sets needed is below: Key ResponsibilitiesTechnical Support & Maintenance: Respond to technical requests, install, configure, diagnose, repair, patch, and upgrade IT hardware and systems to ensure optimal performance. Issue Management: Track and manage requests through an ITSM platform, driving issues to resolution and escalating to second and third-line support teams as necessary. Monitoring & Reporting: Monitor global systems, networks, virtualised platforms, and applications for operational health, resolving issues and escalating when required. Out-of-Hours Support: Provide essential out-of-hours emergency support as part of a global on-call rota. Application Management:
Create and deploy Windows application packages and manage monthly patch deployments via automated systems. User Training & Onboarding: Lead staff onboarding processes, conducting system inductions and ongoing user training as new systems are deployed. Data Center Operations: Oversee local data center operations, coordinating with vendors and ensuring compliance with change control procedures. Security & Vulnerability Management: Work with the IT Security team to ensure compliance with security policies and assist with vulnerability management and patching. Project Support: Assist in infrastructure projects, ensuring smooth transitions from deployment to operational handover.
Ideal Experience / Background3+ years of experience supporting multi-vendor environments, ideally Linux, VMware, and Microsoft products. Strong experience with Microsoft operating systems and applications, including Windows 10/11, Server 2012/2016/2019, Office 365, and Intune. Solid understanding of Active Directory, Group Policy, DHCP, and PowerShell. Experience with virtualization platforms like Citrix XenApp/XenDesktop and VMware vSphere. Hands-on experience with collaboration tools such as Office 365, SharePoint, Microsoft Teams, and OneDrive. Strong customer service skills, excellent communication (both verbal and written), and the ability to work effectively across teams. Microsoft certifications (e. g. , MCSA, MCSE) are advantageous.
CCNA or equivalent networking certifications are a plusExperience in automation and scripting with languages like Python or PowerShell is a plus. To apply for this role, please send your CV or call Ric Marshall at Oliver James for more information. IT Infrastructure and Support Engineer - Zurich - 6 Month Contract (On-Site)Apply Now
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