Franchise Support Manager

Oliver's Nannies Franchising is growing quickly. We are seeking to add to our operations team by hiring a Franchise Support Manager. The Franchise Support Manager serves as a key liaison between the franchisor and franchisees, ensuring that franchise partners receive the guidance, tools, and resources needed to succeed. This role focuses on day-to-day support, operational assistance, training, and compliance, while promoting strong relationships and brand consistency across all franchise locations. Key Responsibilities: Act as the first point of contact for franchisees, providing daily support and solutions for operational challenges. Ensure franchisees follow brand system standards and operating procedures.

Assist with onboarding new franchisees, including training coordination and system setup. Conduct regular check-ins, virtual meetings, and site visits to assess performance and offer proactive guidance. Address franchisee inquiries, escalating complex issues to the appropriate departments as needed. Help implement new systems, programs, or changes across the franchise network. Track and report on franchisee performance, identifying trends, risks, and areas for support. Foster positive, long-term relationships with franchise owners and their teams. Qualifications: Bachelor’s degree in Business, Management, or related field. 3+ years of experience in franchise support, operations, or customer success.

Strong understanding of franchise models and small business operations. Excellent communication, interpersonal, and organizational skills. Ability to manage multiple priorities and work independently. Proficient in Microsoft Office Suite and CRM platforms. Willingness to travel as needed (up to 40-60%).