IT Service Desk Analyst II

Description 1. 0 FTE - Day Shifts Starting Pay - $29. 62-$37. 03 (based on experience) At Olmsted Medical Center, we value our employees and are committed to providing a comprehensive and competitive benefits package. To keep up with the evolving trends, Olmsted Medical Center offers the following for employees who are employed at a 0. 5 FTE or higher.

Medical Insurance Dental Insurance Vision Insurance Basic Life Insurance Tuition Reimbursement Employer Paid Short-Term Disability and Long-Term Disability Adoption Assistance Plan Qualifications Advanced working knowledge of Microsoft operating systems and Microsoft Office applications Ability to evaluate and quickly become proficient with new software Two-year degree or three years work experience supporting telecommunications or technical systems Avaya and Microsoft certifications preferred Basic understanding of networking (TCPIP) Working knowledge of help desk ticketing system and knowledge base Advanced troubleshooting skills for application and hardware analysis Job Responsibilities Supports Microsoft Windows, Office, and other peripheral devices.

Ability to work within a helpdesk ticket system. Provides telephone support for both workstation and telecom. Must be able to perform break fix of hardware components. Responds to telephone, voicemail, headset, fax, and smart or android cell phone needs/issues. Teaches end-users features on different telephone styles and voicemail functions. Assists in the development of new workstation requirements and the ongoing care. Assists in development of new applications and the maintenance functions to support. Evaluates new software and hardware products as relates to IT support. Basic programming of new phone stations and voicemail functions.

Supports and coordinates telecom/workstation projects during upgrades, changes, remodels, etc. Supports end-users in branch clinic environments. Provides transportation for remote user support locations. Makes minor wiring changes for station moves and remodels. Professional image and projection along with excellent customer service and public relations skills required. Ability to effectively prioritize workload and work independently. Analytical approach to problem solving. Supports telehealth devices and other components associated to telehealth. Participates in end user education. May participate in on-call responsibilities. Other duties as assigned.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Olmsted Medical Center is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.