Omnichannel Operation Coordinator (Contract)

General Role:To support the extensive growth of e-commerce activities, Hermes Korea is recruiting Omnichannel Operation Coordinator who manages online store orders and fulfilment process to finalize sales of E-Store and realize omnichannel operation in the future. He/she will report to CRC (Client Relations Center) Manager.This is a contract-based position for 12 months.Major Responsibilities:E-store order management Manage e-store orders by placing validation, cancellation and return in E-store BOH(Back of House) systemsRespect company guideline to shape e-store sales activities to be aligned with internal control policy Optimize order and fulfillment flow both in operational and technical (IT system) aspectActively implement global IT tools to accelerate efficiencyOmni-channel sales supportSupport various omnichannel orders including Web-to-Shop, Click In Store in collaboration with boutique’s BOHSupport CRC’s back-office order creation Stock management Support stock management, negative stock operation, stock movement control, etc.Ensure service quality of last mile delivered by carrier to end customer Requirement & Capabilities:2-5 years of career experience in e-commerce operation in retail industry, luxury brand preferredBusiness level of English is requiredStrongly skilled in Excel and PowerPointSelf-motivated, passion to grow with challenges Collaborative team player with humble spiritBusiness level of English is required / Skilled in Excel and PowerPoint