Onboarding Analyst

The primary focus of the IT Systems Engineer ll (Onboarding) is to bring new clients into our client services accurately, thoroughly, and efficiently. Often the clients initial experience with a technical role at client, the IT Systems Engineer ll (Onboarding) must be able to extract information from the client in order to uncover items about the new network while communicating in general terms. With that, the IT Systems Engineer ll (Onboarding) must pull up their sleeves and be ready to discover and document this new-to-us environment.There might be opportunities for the IT Systems Engineer ll (Onboarding)to work on Proactive Technical Alignments to ensure our constantly refined best practices are always being applied to our client networks by both visiting the client site and reviewing the client environment remotely.Our People:Our team members are collaborative, positive, and dedicated to mutual success. Transparencyisn't just a buzzword here; it's a commitment to open communication, ensuring every voice is heard and valued. Guided by our core values Passionately Curious, Own It, Go Beyond, and Serve as One were here to create something extraordinary together.Our Core Focus:Our team members play a pivotal role in our focus: Serving those who serve with technologies for today and tomorrow that make life safe and simple. With nearly 30 years of specialized expertise, our team goes beyond conventional boundaries, delivering tailored managed services and cybersecurity solutions to our clients.Your Growth:We are a growth minded organization that prioritizes development, offering numerous opportunities for career advancement. Rooted in our core value of being Passionately Curious, client offers a dynamic learning environment, emphasizing hands-on experiences and formal development programs that celebrate continuous learning to propel your career forward.Key ResponsibilitiesUnderstand and follow the client. This is our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standardsResponsible for thorough onsite and remote discovery and documentation of new standard and advanced client networksAssist with onsite and remote discovery and documentation of enterprise level client networksAssist with training and mentoring teammatesVerify tools and internal processes have been deployed and configured to standardsDevelop and maintain technical knowledge of the client environment and ensure this information is thoroughly and accurately communicated to internal technical and non- technical teamsHelp drive efficiencies and update the new client onboarding processResponsible for offboarding client tools and services from departing clientsAnalyze standard, advanced, and enterprise level client technical environments for alignment with documented Best Practices and StandardsVisit client sites to conduct ongoing reviews of their technical environmentCollaborate closely with internal teams to review network reports and ensure clients technology direction is aligned with standards and overall business objectivesProvide outstanding delivery of our technical services by leveraging both analytical and Big Picture thinking to ensure continuous improvement in both internal processes and client networksAdditional Responsibilities:Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clientsReceive mentoring and feedback from peers and othersWhere appropriate, escalate complicated issues to a more senior resource or other appropriate teamsReview Tickets with ManagerActively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team MeetingsCreate and update documentation when changes or occur, or when discoveries are madeAttend monthly training C team meetings as requiredAdditional duties as requiredRequirementsGood problem solving and decision-making skills; ability to understand and analyze complex issuesSelf-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of qualityPossess strong oral and written communication skills and be comfortable interfacing with client executive teamsProcess driven with high attention to detail and excellent follow through skillsProfessional demeanor and outstanding client service skillsStrong work ethic with a desire to learn, grow, and develop new skillsAt least 1 year experience at client in IT Systems Engineer ll (Onboarding) role or equivalent experience3+ Years in relevant analytical roles or technical support rolesTwo industry-standard certification: A+, Net+, Security+ Microsoft Cisco, Juniper, Sonicwall, or similarAt least 3 years experience in managing and working with the following technologies:Windows Server (2008R2, 2012, 2016, 2019, 2022)Active DirectoryGPODHCPDNSRemote Desktop ServicesWindows Desktop Operating SystemsCloud environments including Microsoft 365LAN/WAN TechnologiesRouting and SwitchingFirewallsVPNsAntiVirus/EDR and Security PlatformsVirtualization TechnologiesHyper-VVMWarePowerShell/Batch File ScriptingDemonstrated understanding and proficiency in the CLIENT alignment and onboarding processes including best practices and resolution pathsAssociate or Bachelors degree or equivalent real-world experienceRMM Reporting and Scripting