Onboarding Manager

Onboarding Manager Salary: $33,000Location: Argentina (Remote)About ThreecoltsThreecolts is the leading software suite for online & offline consumer brands selling across Amazon, Walmart, Target, Shopify, eBay, and more. We’ve built a powerful ecosystem of tools that help businesses grow smarter — spanning revenue recovery, retail finance, multichannel operations, and pricing optimization.With over 500 employees globally and strong backing, we’re scaling fast across new products, new markets, and new customer segments. Multi-Channel Pro is a key part of that growth.About the RoleThe Onboarding Manager – Multi-Channel Pro owns the end-to-end onboarding experience for new customers, guiding them from kickoff through activation and go-live across a 30–60 day journey. The role covers technical setup, integrations, training, and hands-on support.This is a highly client-facing, technical role working closely with Product, Support, and Customer Success. You’ll partner directly with customers to understand their workflows, configure integrations, deliver training, and ensure they reach value quickly and confidently.What You’ll DoOwn the full onboarding lifecycle for Multi-Channel Pro customers, from kickoff to activation and go-liveManage multiple onboarding engagements in parallel, each running 30–60 daysLead technical setup and configuration, including integrations with marketplaces, e-commerce platforms, and third-party toolsDeliver structured onboarding sessions, product walkthroughs, and live training tailored to customer needsAct as the primary point of contact for customers during onboarding, providing hands-on guidance and supportDiagnose and troubleshoot technical issues in collaboration with Product and Support teamsSet clear onboarding plans, milestones, and success criteria to keep customers on trackEducate customers on best practices, workflows, and product capabilities to drive early adoptionGather feedback from onboarding engagements to inform product improvements and documentationPartner closely with Sales, Customer Success, and Support to ensure a smooth handover post-go-liveWhat We’re Looking ForExperience in a customer onboarding, implementation, solutions, or technical account role within B2B SaaSStrong technical aptitude with the ability to understand integrations, APIs, data flows, and system configurationsComfort delivering live training sessions and explaining complex concepts in clear, simple termsProven experience in a client-facing role managing multiple stakeholdersAbility to ramp quickly on new products and develop deep product expertiseExcellent communication skills in English, both written and verbalComfortable working US time zones and supporting customers globallyHighly organized, process-driven, and able to manage multiple onboarding timelines simultaneouslyA people-first mindset — empathetic, patient, and confident working with customers at different levels of technical maturityWhy This Role MattersMulti-Channel Pro is a critical growth product for Threecolts, and onboarding is where customer success is won or lost. This role directly impacts activation speed, customer confidence, and long-term retention. By delivering a high-quality, technically sound onboarding experience, you’ll help customers get live faster, adopt the product more deeply, and set the foundation for long-term success as we scale Multi-Channel Pro globally.