Onboarding Specialist

About UsSearchStax is a leading cloud-native search platform enabling web teams to deliver powerful search in an easy, fast, and cost-effective way. We are on a mission to make powerful search easy for enterprises across the globe. We are self-funded and profitable.Our products are used by 1500+ brand-name customers. The search market is growing fast. We feel we are uniquely positioned to continue to lead the search market for many years to come.Our team is composed of smart, driven subject matter experts who love to collaborate and solve problems in new / creative ways. We value the importance of bringing diverse backgrounds and interests to the collaboration process. We prioritize work-life balance and strive to promote an energizing and healthy environment.Our Values OwnershipLead humblyResults focusedCustomer ObsessionEmbrace and drive changeInnovation and continual ImprovementAbout The RoleAt SearchStax, our Onboarding Specialist, plays a critical role in guiding customers through the onboarding journey and ensuring a successful launch of our solutions. This role focuses on the early stages of the customer lifecycle - helping customers navigate set-up, configuration and value realization while ensuring alignment with their business goals.You’ll act as the primary point of contact during the onboarding phases and other scoped engagements, working closely with customer implementation teams, agency partners and internal stakeholders. This position requires strong project management, process discipline and a strong technical aptitude to deliver a seamless, consistent and value-driven onboarding experience.You are naturally curious to learn about our customers, their industries, their use cases and feel comfortable driving discussions with various stakeholders to build your knowledge.As part of an early-stage startup team, you’ll manage a dynamic portfolio of customers ranging from Mid-Market to Enterprise, each with varying ARR levels and onboarding requirements.If this sounds like you, let’s talk!What You Will DoServe as the primary customer contact during the onboarding phase, ensuring smooth coordination between customers, partners, and internal teamsLead onboarding projects from kickoff to completion, managing scope, milestones, deliverables, and customer expectationsEducate customers on platform capabilities, best practices, and configuration options to enable early adoption and time-to-valueIdentify and mitigate risks early in the onboarding process, escalating and collaborating cross-functionally as neededPartner with Customer Success, Solutions, and Product teams to ensure alignment between business goals and technical deliveryCreate and refine onboarding materials, templates, and processes to drive consistency and scalability across engagementsDevelop vertical-specific onboarding guides and success materials to tailor the experience by industryContribute to customer training programs, documentation, and enablement assetsTrack and report onboarding metrics (e.g., onboarding completion time, early adoption milestones, risk trends)Continuously improve the onboarding experience based on customer feedback and evolving product capabilities.Customer & Account Management SkillsStrong project management skills with the ability to manage multiple onboarding projects concurrentlyStrong technical aptitude - comfortable learning platform configurations, integrations, and related technologiesProcess-oriented with a focus on repeatability, documentation, and continuous improvementExcellent written and verbal communication skills with a customer-centric mindsetStrong relationship-building and stakeholder management skills across customer, partner, and internal teamsProblem-solving and analytical skills to identify risks and recommend creative solutionsComfortable working in a fast-paced, startup environment with changing priorities. What You Must Have5+ years in a Customer Success, Onboarding, Account Management, or Strategy role with enterprise or mid-market customersInherently technical and curious with a strong aptitude to learn our products and related ecosystemsDemonstrated success managing multiple customer projects and timelines simultaneouslyProven experience developing onboarding frameworks, materials, or process improvementsBachelor’s degree in Business, Communications, or related field (or equivalent experience)Familiarity with SaaS, cloud technologies, and ideally digital experience platformsExperience working cross-functionally with Product, Sales, and Support teamsPrior exposure to search, database, cloud, and infrastructure technology is a plusThe ability to act with a high level of autonomy and leverage resources based on customer needsWhat's In It For You🌍 Remote-First: We're a diverse team spanning the United States and India, with a collaborative workspace in Los Angeles, CA.💰 Competitive Compensation & Stock Options: We want you to share in our success. As a team member, you'll have the chance to become a shareholder.🌱 401k Match: We offer a 4% match on 401k contributions to help you save for the future.💉 Healthcare Benefits: Your health matters! We've got you covered with comprehensive medical, dental, and vision plans. Best of all, we foot the bill for 100% of employee-only premiums.🌴 Paid Time Off: We value work-life balance. We offer flexible vacation time and paid holidays.🚀 Exciting Growth Opportunities: We are building cutting-edge open source and cloud technology. There is no shortage of opportunities to innovate and grow your career.Pay TransparencyBase Salary: This position offers a base salary range of $120,000 - $150,000 annually, with an additional annual incentive target. Compensation package offered may vary depending on skills, experience, job-related knowledge and location.Salary Structure: Our salary ranges are determined by market analysis and are designed to evolve with job performance over time.Additional Benefits: Beyond base salaries, SearchStax employees enjoy a comprehensive benefits package, with potential for equity and performance-based bonuses.We work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges.Each we review company performance and may grant discretionary bonuses to eligible team members.Additional InformationWe believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that SearchStax upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company.SearchStax is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to https://www.e-verify.gov/.