Onsite Deskside Support Engineer (Mac Specialist) - Sydney CBD

We’re seeking an experienced Onsite Deskside Support Engineer (Mac Specialist) to join a well-established internal support team based onsite in Sydney CBD, five days per week.This role requires proven hands-on experience with Mac OS, JAMF administration, and deskside or Tech Bar support. Candidates without this experience won’t be considered.An immediate start is essential – the team is ready to onboard right away.The RoleYou’ll be a key member of the internal Tech Bar, providing expert Mac support and managing a growing fleet of Apple devices as the business transitions from 10% to 50% Mac users.You’ll take ownership of JAMF Pro and JAMF Connect administration, ensuring devices are compliant, secure, and running seamlessly.This is a hands-on role in a fast-paced environment – perfect for someone who thrives on solving problems, supporting people, and keeping systems running smoothly.Key ResponsibilitiesProvide deskside, Tech Bar, and remote support for Mac and Windows users Administer and maintain JAMF Pro and JAMF Connect, including policy creation, packaging, and automation Manage Mac OS enrolment, patching, and configuration profiles Troubleshoot Mac hardware, OS, and connectivity issues with precision Collaborate with the wider IT team to support Intune integration and Windows environments (nice to have) Assist with AV and meeting room technology when required Work closely with a national team of 9, including 4 onsite in Sydney Skills & Experience8-10 years’ experience in L1/L2 IT support roles within mixed environments Deep Mac OS expertise and strong JAMF Pro / JAMF Connect administration experience – essential Excellent communication and customer service skills, ideally in a Tech Bar or walk-up support environment Solid understanding of Windows and Intune environments (advantageous) AV and conferencing technology experience a plus Available for immediate start Why Join?Stable, long-term headcount – approved through 2030 Visible, hands-on role in the heart of Sydney CBD Help lead the shift to a 50:50 Mac environment Join a collaborative, people-focused IT team making real impact every day If you bring Mac OS and JAMF expertise with a passion for hands-on user support, and you’re ready to be onsite in Sydney CBD full-time, we’d love to hear from you.