Onsite Support Engineer (Dispatch) - Kerikeri

Greetings from EIL Global! We are a leading IT services provider operating across the Asia Pacific and EMEA regions, specializing in desktops, servers, networks, and data centre technologies. Headquartered in Adelaide, Australia, we deliver high-quality onsite and remote support to enterprise clients across various industries.About the Role:We are seeking experienced Dispatch / On-Call Engineers to provide onsite desktop, network, and POS support on an as-needed basis across the North Island. This role involves attending client sites to troubleshoot and resolve IT issues promptly, ensuring minimal downtime and excellent customer satisfaction.Key Responsibilities:Diagnose and resolve desktop, POS, network, and printer issues.Perform operating system installation, patching, and upgrades.Handle software and hardware break-fix activities.Configure basic network components including LAN, WAN, switches, and routers.Install and administer Microsoft Office and other standard business applications.Communicate effectively in business English and local language as needed.Engineer Requirements / Tools to Carry:Fully charged laptop (Windows 8/10) with admin rights.Cisco console cable (DB9–RJ45 or USB–RJ45) with drivers properly installed.Pre-installed tools: PuTTY, TeamViewer, TFTP Server.Screwdriver set and Internet data card.Must be able to console into Cisco routers and use Webex for remote collaboration.Note:This is an on-call, dispatch-based engagement.