We are #OPAP!We are the leading gaming company in Greece and one of the most respected in the industry worldwide, with 67 years of history. Our vision is to provide best in class entertainment across retail & online in a safe & responsible way, while generating sustainable value to all stakeholders & giving back to society. Customer centricity, digital orientation, agility, people engagement, and social contribution are embedded in our DNA, fostering a culture that is open, inclusive, adaptive and growth-oriented.
Our recently redesigned values focus on Doing what is right, Winning together, and Thinking differently!At OPAP, we have been recognized as a Top Employer in Greece for 3 consecutive years, in 2023, 2024 & 2025! A certification that underlines our commitment to providing a workplace that stands out. So what’s the challenge. . . As an Online Operations Associate, you'll help handle and improve our daily online operations, ensuring everything runs smoothly and our customers have a great experience.
Your focus will be on streamlining processes, boosting customer satisfaction, and making sure we stay on track with all the necessary regulations!Your day to day will include: Creating and updating operational processes for online products to meet customer satisfaction, compliance, and legal standardsStreamlining verification workflows, identifying areas for further improvement. Tracking the execution of campaigns and communication plans to enhance customer awarenessCollaborating with internal teams to implement new online features, including payment methods, verification processes etc.
Reviewing KYC background checks for new registrations, speeding up the verification process while ensuring compliance with regulationsMonitoring competition in online gaming operations and verification processesMonitoring Robotic Process Automation (RPA) projects and reporting on production/UAT incidents to ensure timely resolution with minimal impact on operationsWhat you need to succeed:
Bachelor’s degree in Marketing, Business Administration, or a related field1-2 years of relevant experience, preferably in the gaming industryKnowledge of trends in sports betting, casino, and lotteries is a plusStrong customer service skills with a focus on building lasting customer relationshipsCritical thinking abilities, with quick decision-making skills in real-time situationsStrong planning, organizational, and attention-to-detail skillsGood analytical and problem-solving abilitiesProficient in Microsoft OfficeFluent in English, both written and spokenWhat’s in it for you?An award-winning working environment 🚀State of the art facilities including gym & restaurant 🏢Hybrid working model 💻Competitive salary package and bonus scheme 💸Health insurance coverage & Pension Plan 🙏Monthly food allowance 🍴Continuous learning with classroom/digital trainings by OpapAcademy 🎓Internal Career Opportunities 💼Well-Being Activities 💪OPAP Group is an equal opportunity employerDoes this sound like you? If yes, we would love to meet you!
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