Operation Executive/Supervisor - Freight Forwarding - Thailand

We are seeking highly motivated and experienced operations professionals for our Freight Forwarding team. This is an exciting opportunity to fill newly created roles, with responsibilities in both supporting and overseeing "best in class” customer experience for our Logistics customers on all product & service offerings. We are hiring for both Operations Executive and Operations Supervisor levels.Key AccountabilitiesHandle and oversee import/export shipments and related activities (Bookings, BLs, DO, Invoicing, AMS/ ISF/ ACI, E-MNF, Pre-alert) to ensure correct and full documentation as per process & customer SOP.Coordinate with vendors, carriers, customs brokerages, trucking, and internal teams to ensure a world-class customer experience and service delivery.Act as a key liaison between the sales department and operations to deploy and handle shipments for newly assigned customers.For Supervisor level: Act as a primary point of escalation for complex operational issues, guiding the team to immediate and effective resolutions.Track shipments and provide status reports, communicating all shipment delays and issues to clients and/or overseas offices.Maintain proactive customer communication (bad news first); keep them updated on the status and measures being taken to fix any issues.For Supervisor level: Train, mentor, and guide junior team members, fostering a culture of operational excellence and continuous improvement.Qualifications, Skills and ExperienceA minimum of 2 years of experience in a customer-facing role in freight forwarding or logistics is required for the Executive level.Candidates with 5+ years of experience, strong technical knowledge, and a proven ability to mentor or lead will be considered for the Supervisor level.Strong customer service mindset with an ability to connect with customers and go the extra mile in resolving their issues/concerns.Well-versed with shipping (EXIM) processes and related services in the international logistics business.Ability to multitask and adapt to changes in a dynamic work environment.Fully fluent in Thai with excellent English communication skills.Ability to learn and use IT systems (MS Office and other base applications).Independent and self-starter with strong adherence to process guidelines and procedures.Professional Thai speaker with conversational English proficiency is required.Please note: The advertised job title is being used for Talent Attraction and job advertisement purposes.Equal Employment Opportunity (EEO)DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. In Asia Pacific, DP World employs more than 7,000 people, and has ports and terminals in 17 locations. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.