Operation Manager (For Back In Motion Limited)-Job ID: 1421711

Back In Motion Limited is looking for Operation ManagerJob Description / ResponsibilityLocation: Back in Motion Ltd, Gulshan-1, DhakaReports To: Medical Director / Executive Leadership TeamDescription:Welcome to Back in Motion LtdWe’re thrilled to welcome you to the team! As the new Operations Manager at Back in Motion Ltd, you are stepping into a vital leadership role that ensures our clinic runs efficiently, our staff is supported, and our patients receive the highest quality of care.This document outlines your key responsibilities, reporting structure, and the scope of your role as part of your onboarding and HR record. It serves as both a reference and a foundation for your success with us.Position OverviewAs Operations Manager, you are responsible for the overall coordination of clinic operations, including both administrative and patient care-related functions. You will be managing and supervising a multidisciplinary team that includes front desk staff, physiotherapists, physicians, osteopaths, and support personnel.Your role is to ensure smooth clinic workflow, uphold high standards of service and compliance, and foster a culture of collaboration, accountability, and wellness.Responsibilities:Clinic Operations & AdministrationOversee daily administrative functions, including patient scheduling, intake, EMR systems, billing, and supply management.Monitor patient flow to minimize wait times and optimize care delivery.Ensure all operational systems function effectively and efficiently.Staff Supervision & TrainingLead, train, and support both clinical and administrative staff.Assign duties, monitor performance, and provide coaching and feedback.Facilitate staff meetings and promote interdepartmental communication.Compliance & Quality AssuranceEnsure the clinic is compliant with HIPAA, OSHA, and other healthcare regulations.Maintain accurate and timely documentation, records, and operational reports.Participate in audits, licensing renewals, and policy updates as needed.Patient Experience & SatisfactionSupport the delivery of a positive, professional, and compassionate patient experience.Manage patient feedback systems and implement improvement initiatives.Resolve concerns or escalations with empathy and professionalism.Strategic Planning & GrowthContribute to long-term planning, process improvements, and clinic expansion goals.Work closely with leadership to identify opportunities for innovation and operational excellence.Reporting & CollaborationYou will report directly to the Medical Director and work closely with our Executive Leadership Team. You’ll serve as the key liaison between our clinical and administrative units to ensure unified operations and shared vision.Success in This Role Looks Like:A well-coordinated, efficient clinic with clear systems and smooth workflowsA cohesive, high-performing team with strong communication and moraleHigh patient satisfaction and positive feedbackConsistent compliance with all operational and medical regulationsMeasurable improvements in service delivery and clinic performance metricsTools & Systems You Will Use:Electronic Medical Records (EMR) systemScheduling and billing platformsInternal communication tools (e.g., team messaging, shared calendars)Standard operating procedures (SOPs), checklists, and audit toolsnt: Administration & Clinical OperationsJob LocationDhaka, Dhaka (GULSHAN 1)