Operation Manager, Lounge

SCOPE OF ROLE:To manage our F&B outlets, lounges and/or business units professionally and efficiently. To optimize and maximize staff productivity and efficiency. To train, guide and motivate a high level of staff competency and staff performance. To establish improvements and implementation of operational strategies. Prepare divisional budget.RESPONSIBILITIES:Oversee staff performance in operations and customer service.Supervise administrative matters and ensure appropriate action is taken to address business requirement / needs.Manage clients expectation, handle clients feedback and staff matters and grievances.Business development projects assigned by the Management from time to time.Improvements and / or implementation of new services and operational policies.Improve the competency of personnel by providing relevant training program.Achieve company’s objectives and targets.Prepare budget and forecast needed for the business unit(s).Support and work with other divisions as a team to achieve most efficient and effective operational results.Allocate proper resources and assign appropriate personnel.To put into effect team’s cooperation and work towards development, implementation, maintenance and improvement of the quality management system.Take initiative to identify areas for improvement and participate in continual improvement activities.Undertake other jobs assigned by superior from time to time. REQUIREMENTS:Candidate must possess tertiary education qualification in Hospitality Management or related field.Minimum 3-5 years’ relevant experience in hospitality industry.Knowledgeable in all aspects of managing and leading services and hospitality nature of business or outlet.Excellent time management skills and able to work under pressure.Detail-minded, efficient, well-planned with good business sense.Strong communication, leadership and interpersonal skills with analytical mind.Excellent command of both spoken/ written English & Bahasa Malaysia (Mandatory).Ability to comprehend in Mandarin is an added advantage.Solid understanding of SOPs and service standards.