Operational Account Manager - Major Fleets

The role in a nutshell: Responsible for the development and growth of the operational relationship between Kinto and our key major fleet customers.A bit about the Sales department: Meeting the fleet and mobility needs of a broad range of corporate, public and not for profit customers. From high security to hard working car and commercial fleets, we aim to profitably grow our multi-brand presence and brand within the industry.What you'll be doing:The Operational Account Manager is responsible for developing the operational relationship of the Customer, across the Kinto business to ensure maximum efficiency and positive customer experienceWorking closely with the Customer, the SAM and KINTO internal teams as required to deliver against all the KINTO key performance metricsThis role will be fast paced and the ability to work on multiple projects/tasks at the same time will be vitalThis is an office-based (hybrid 3 days in office and 2 WFH) role across the major fleet customers of KINTO. Major Fleets are defined as sole supply, Corporate or Public Sector customers with an FSL or FM Fleet in excess of 1000 vehicles. You will:Act as main point of contact for large corporate fleet team customersPrepare and host regular operational reviews covering key areas of fleet management including downtime, vehicle order progress, vehicle servicing and cost managementIdentify and make recommendations to resolve key challenges or blockers to building a trusted partner relationship with our largest customersHow you could stretch this role:Become a key point of contact and trusted partner customersCollaborate with and influence internal teams to refine and improve internal processesAnalyse/ interpret KPI data to make recommendations for fleet Interpret customer & driver feedback to consider longer term strategic goals for the customerSupport the SAM with strategic objectives for the customerSupport the Manager, Operational Account team with observing & coaching of OAMs to support consistency Experience you'll gain:Working strategically with the account management team on key goals and deliverables for customersWorking on your own initiative, turning data into insight and recommendationsStrong relationship management, collaboration and conflict management experienceCustomer portfolio management How we'll support you:A full KINTO inductionProvide a great learning opportunity to develop the core skills required to excel in the role. Give you the space and opportunity to be your whole self at work. Foster a learning culture, providing you with clear and constructive feedback, and encouraging you to do the same. As a manager: Regular 1:1's to provide direction and guidanceClear objective setting via our performance management processOn-going coaching as requiredAlways available for support as neededWhat you'll get to own:Project/process managementRelationshipsKey customer KPIsRequirementsKey Experience & Skills: Relationship managementCustomer-facing rolesProblem-solvingWritten & oral communicationAttributes & BehavioursYou will work as part of a focussed high performing team who are very inclusive, professional and supportiveA passion for problem-solving and providing customer-centric solutionsCollaborative BenefitsBonus earning potential25 days holiday + 8 days bank holidayGreat pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contributionHybrid working policy 2 days from home each week should you want toCar Scheme following passing of probationPrivate Medical CoverLife assurance schemeDiscounts on different retailersFree onsite car parkingOnsite nursery with discounted pricesWell-being hour each monthDiscounts on Toyota & Lexus CarsWell-being eventsVolunteer DaysEmployee assistance programmesFree fruit in the officeKINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.Our Recruitment Process:At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to meet your accessibility needs.Some examples of how we might be able to help are listed below:Providing a copy of interview questions before the interviewOrganising a time and location that best suits youAllowing additional time for the assessment and interviewWe are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self. On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.