Operational Readiness Manager (afternoon shift from 11:00am - 7:30pm)

Helps to maintain seamless communication and quote to cash process flows between Order Fulfillment (OF) and other departments such as IT, TS, Sales, Sales Support, Renewals, Products etc.Project coordinator for Order Fulfillment, working closely with the OF management teamManaging projects such as task automation, coordination of support tickets with IT etc.Provides regular, structured updates to OF Management on project status, operational issues, risks and opportunities that may impact OF processes.Prepares reports, presentations and dashboards to keep OF management informed and enable data-drive decision-makingActs as trusted-advisor to the OF management team to proactively identify potential challenges and proposing solutionsSupports Order Fulfillment internal users to review Order & Fulfillment PlansReviews the impact of operational impact on new or changing product introductions and helps to identify risks, required documentation (updates) and communication/training required for the teams in coordination with OF managementReviews that new products do not break existing workflows, fulfillment or billing requirementsDesigns and executes operational testing plansRuns operational UATs (User Acceptance Tests) including but not exclusive to product launch UATEnsures OF cross-functional readiness for systems, training, SOPsCreates or updates SOPs and training materials for operational teamsFocused entirely on "Is the org ready?”Validates that people, processes, and systems are aligned before/during/after a product launchCollaborates with product managers to influence design decisions that affect OperationsOwns post-launch monitoring for operational issues or process gapsRequired SkillsExcellent organizational, analytical, collaboration, problem-solving and communication skillsComfortable with ambiguity and able to adjust to changing business requirementsAbility to adapt to different cultures and communication stylesRequired Experience Brings extensive knowledge of order fulfillment, licensing, billing & new product launch/introduction processesIs able to learn quickly company specific processes related to the sameBrings extensive experience in project management and product launch processesHas a proven record of cross-functional collaboration and process improvement experienceExperience with ERP, CRM and project management systems, ideally familiar with NetSuite and SalesforceDemonstrated ability to plan and execute test plans for process and system changesExperience in managing change, including process updates and system implementationOther RequirementsWillingness and ability to travel internationally as requiredWorking from 11:00am to 7:30pm EMEA time (break included) to ensure seamless communication flows with the various US teams