Operational Training & Support Specialist

Careers at DrexelAbout Drexel UniversityLocated in the heart of Philadelphia, Drexel University is a world‐class, comprehensive, R1 research institution and a global leader in experiential education. For more than 100 years, our renowned Cooperative Education (co-op) program has enabled students to gain professional work experience before they graduate, setting them apart from their peers. Committed to becoming the nation’s most civically engaged university, Drexel supports engagement along three dimensions: research and academic programs that directly benefit communities, business practices that support equitable local and regional economic development, and public service by students, faculty, and staff.

Our engagement is long‐term, multigenerational, and fundamental to the University’s mission, heritage, and future. At Drexel, we are devoted to fostering an inclusive and welcoming environment that promotes healthy lifestyles and is based on integrity, trust, and respect. We center equity, inclusion and belonging, and incorporate an anti‐racism approach to our strategic plan, organizational systems, policies and structures.

Drexel offers its highly engaged faculty and professional staff a comprehensive and world‐class benefits package that includes generous vacation and paid time off as applicable (including civic engagement days), up to an 11% 403(b) Retirement Plan match with immediate vesting, and remote and flexible work options for many roles. Our exceptional medical plans include domestic partner and fertility assistance and our award‐winning A Healthier U wellness program. In addition, faculty and professional staff at Drexel enjoy free tuition for themselves and their dependents for Drexel degree programs, certification, and non‐certification programs.

And as part of the tuition offering to employees, Drexel participates in a tuition exchange program for dependents with other higher education institutions. These are just a sample of our extensive benefit offerings. Please see this Benefits Brochure for more information. Suspension of Drexel University's Contribution into 403(b) Retirement PlanAs communicated on Oct. 10, Drexel University is suspending its contributions to employee retirement plans for calendar year 2025 as part of its multi-year plan to build financial resilience. Drexel is continuing to monitor the situation and will share updates as they become available for calendar year 2026.

Operational Training & Support SpecialistApply now Job no: 505588Work type: Full-TimeLocation: Hybrid/Flexible Work ArrangementCategories: Drexel University, Office of the PresidentJob SummaryThe Operational Training & Support Specialist is responsible for ensuring that Accounts Payable & Procurement Services maintains well-organized, consistent, and effective training programs across all functional areas. This role involves designing, developing, coordinating, and maintaining foundational training programs, including video-based content and live SME-led sessions. The Specialist works closely with subject matter experts to ensure all training materials reflect a unified tone, structure, and visual identity, and may provide support for training delivery when needed.

They oversee the upkeep of training resources such as presentation templates, user guides, and FAQs, while contributing to documentation strategies that support audit readiness and institutional knowledge retention. This position plays a key role in departmental onboarding efforts and supports cross-functional initiatives by promoting internal process awareness, adoption, and alignment with system and compliance updates. Essential FunctionsCollaborate with subject matter experts (SMEs) to plan and coordinate training across procurement and payables functions. Develop and maintain a standardized training framework, ensuring consistency in structure, delivery expectations, and learner experience.

Conduct training needs assessments based on feedback, system updates, or changes in policy and procedure. Coordinate SME-led training while stepping in to deliver sessions as needed for new rollouts or general instruction. Partner with SMEs to ensure all training content maintains a consistent tone, look, and feel across the department. Develop and maintain a library of foundational video-based training modules for frequently used systems and procedures. Regularly update and manage job aids, FAQs, visual guides, and process documentation. Design and revise supporting materials such as process maps, walkthroughs, and reference tools.

Support the development of documentation strategies that promote institutional knowledge retention and align with audit readiness needs. Assist with the development and coordination of mandatory training in response to policy updates, audit findings, or regulatory requirements. Facilitate collaboration between internal stakeholders and Human Resources to implement training modules through the Learning Management System. Track participation and completion rates and support documentation for audits or policy compliance reviews. Serve as a backup for team email boxes, helping triage incoming requests and categorize emails for appropriate routing.

Use insights from mailbox inquiries to identify recurring knowledge gaps and inform future training strategies or process adjustments. Assist with maintaining documentation of inquiries and tracking common support themes. Support departmental operations by assisting in the onboarding of new staff, coordinating introductory training, and providing access to standardized resources. Participate in department-wide projects such as system upgrades, workflow redesign, or process improvement initiatives. Collaborate with the Systems or Compliance teams on rollout and reinforcement of process improvements and updates. Serve as a key resource for advancing training infrastructure and cross-functional collaboration. Other duties as assigned.

Required QualificationsMinimum of a bachelor's degree or the equivalent combination of education and work experience. (Please review the Equivalency Chart for additional information. )Minimum of 3 years of experience, including: Coordinating and supporting multiple training initiatives. Proven ability to execute the full training cycle, including needs assessment, instructional design, content development, delivery coordination, and evaluation. Familiarity with learning management systems and web-based delivery tools. Proficiency in Microsoft Office Suite (Excel, Outlook, Word); ability to format and maintain templates and instructional documents. Preferred QualificationsKnowledge of Purchasing and Accounts Payable policies and systems, particularly in higher education settings, preferred.

Experience working with administrative systems such as Ellucian’s Banner, JPMC PaymentNet, SAP Ariba, and Concur preferred. Experience in a higher education or large-scale administrative environment preferred. Each member of the department is required to develop and exhibit high capabilities of emotional intelligence including, but not limited to, integrity, professional respect and empathy for their colleagues and customers, strong communication skills, extraordinary customer service, and a sense of duty and dedication to their work for Drexel University. Excellent analytical, verbal, and written communication skills with strong attention to detail.

Ability to work independently and collaboratively in a fast-paced, service-oriented environment. Physical DemandsTypically sitting at a desk/tableLifting demands ≤ 25lbsLocationHybrid/Flexible Work ArrangementAdditional InformationThis position is classified as Exempt, grade K. Compensation for this grade ranges from $54,630. 00 to $81,940. 00 per year. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate’s qualifications and experience, department budget, and an internal equity review.

Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel’s compensation framework. For information about benefits, please review Drexel’s Benefits Brochure. Special Instructions to the ApplicantPlease make sure you upload your CV/resume and cover letter when submitting your application. A review of applicants will begin once a suitable candidate pool is identified. Advertised: Aug 20 2025 Eastern Daylight TimeApplications close: Sep 20 2025 Eastern Daylight TimeBack to search results Apply now Refer a friendWhatsapp Facebook LinkedIn Email AppSend me jobs like theseWe will email you new jobs that match this search.

Great, we can send you jobs like this, if this is your first time signing up, please check your inbox to confirm your subscription. The email address was invalid, please check for errors. You must agree to the privacy statementSubscribe RecaptchaPrivacy agreementSearch resultsPosition Title Position Type Location Closes Operational Training & Support Specialist Professional Staff Hybrid/Flexible Work Arrangement Sep 20 2025 Procurement Services is seeking an Operational Training & Support Specialist. Current OpportunitiesPosition Title Position Type Location Closes Operational Training & Support Specialist Professional Staff Hybrid/Flexible Work Arrangement Sep 20 2025 Procurement Services is seeking an Operational Training & Support Specialist.

Expression of interestNo expression of interest currently availablePowered by PageUpDrexel University is an Equal Opportunity/Affirmative Action employer that welcomes individuals from diverse and neurodiverse backgrounds and perspectives, and believes that an inclusive and respectful environment enriches the University community and the educational and employment experience of its members. The University prohibits discrimination against individuals on the basis of race, color, national origin, religion, sex, sexual orientation, disability, age, status as a veteran or special disabled veteran, gender identity or expression, genetic information, pregnancy, childbirth or related medical conditions and any other prohibited characteristic.

Please visit our Policies page to view all University policies related to Human Resources and News and Announcements for workplace postings. Background investigations are required for all new hires as a condition of employment, after the job offer is made. Drexel University, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) publishes the Drexel University Security & Fire Safety Annual Report for current and prospective students and employees. This report contains important safety information and crime statistics for the previous three years.

These statistics pertain to reported crimes that have occurred on campus, in certain non-campus buildings or properties that are owned or controlled by Drexel University, and on public property within, or immediately adjacent to and accessible from the campus. Printed copies of this report are also available by calling the Public Safety Administrative Office, 215. 895. 1550. Additional information about the services provided by the Drexel University Department of Public Safety can be obtained by visiting their website. Operational Training & Support SpecialistApply now Job no: 505588Work type: Full-TimeLocation: Hybrid/Flexible Work ArrangementCategories:

Drexel University, Office of the PresidentEssential FunctionsCollaborate with subject matter experts (SMEs) to plan and coordinate training across procurement and payables functions. Develop and maintain a standardized training framework, ensuring consistency in structure, delivery expectations, and learner experience. Conduct training needs assessments based on feedback, system updates, or changes in policy and procedure. Coordinate SME-led training while stepping in to deliver sessions as needed for new rollouts or general instruction. Partner with SMEs to ensure all training content maintains a consistent tone, look, and feel across the department.

Develop and maintain a library of foundational video-based training modules for frequently used systems and procedures. Regularly update and manage job aids, FAQs, visual guides, and process documentation. Design and revise supporting materials such as process maps, walkthroughs, and reference tools. Support the development of documentation strategies that promote institutional knowledge retention and align with audit readiness needs. Assist with the development and coordination of mandatory training in response to policy updates, audit findings, or regulatory requirements. Facilitate collaboration between internal stakeholders and Human Resources to implement training modules through the Learning Management System.

Track participation and completion rates and support documentation for audits or policy compliance reviews. Serve as a backup for team email boxes, helping triage incoming requests and categorize emails for appropriate routing. Use insights from mailbox inquiries to identify recurring knowledge gaps and inform future training strategies or process adjustments. Assist with maintaining documentation of inquiries and tracking common support themes. Support departmental operations by assisting in the onboarding of new staff, coordinating introductory training, and providing access to standardized resources. Participate in department-wide projects such as system upgrades, workflow redesign, or process improvement initiatives.

Collaborate with the Systems or Compliance teams on rollout and reinforcement of process improvements and updates. Serve as a key resource for advancing training infrastructure and cross-functional collaboration. Other duties as assigned. Required QualificationsMinimum of a bachelor's degree or the equivalent combination of education and work experience. (Please review the Equivalency Chart for additional information. )Minimum of 3 years of experience, including: Coordinating and supporting multiple training initiatives. Proven ability to execute the full training cycle, including needs assessment, instructional design, content development, delivery coordination, and evaluation. Familiarity with learning management systems and web-based delivery tools.

Proficiency in Microsoft Office Suite (Excel, Outlook, Word); ability to format and maintain templates and instructional documents. Preferred QualificationsKnowledge of Purchasing and Accounts Payable policies and systems, particularly in higher education settings, preferred. Experience working with administrative systems such as Ellucian’s Banner, JPMC PaymentNet, SAP Ariba, and Concur preferred. Experience in a higher education or large-scale administrative environment preferred.

Each member of the department is required to develop and exhibit high capabilities of emotional intelligence including, but not limited to, integrity, professional respect and empathy for their colleagues and customers, strong communication skills, extraordinary customer service, and a sense of duty and dedication to their work for Drexel University. Excellent analytical, verbal, and written communication skills with strong attention to detail. Ability to work independently and collaboratively in a fast-paced, service-oriented environment. Physical DemandsTypically sitting at a desk/tableLifting demands ≤ 25lbsLocationHybrid/Flexible Work ArrangementAdditional InformationThis position is classified as Exempt, grade K. Compensation for this grade ranges from $54,630.

00 to $81,940. 00 per year. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate’s qualifications and experience, department budget, and an internal equity review. Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel’s compensation framework. For information about benefits, please review Drexel’s Benefits Brochure. Special Instructions to the ApplicantPlease make sure you upload your CV/resume and cover letter when submitting your application.

A review of applicants will begin once a suitable candidate pool is identified. Advertised: Aug 20 2025 Eastern Daylight TimeApplications close: Sep 20 2025 Eastern Daylight TimeBack to search results Apply now Refer a friendWhatsapp Facebook LinkedIn Email App