Operations advisor

At Ayvens, progress starts with you.Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.As a Temporary Energy Employee, you are the main point of contact for our internal and external customers.You are responsible for answering questions, solving problems, and providing support related to charging solutions, reimbursements, and energy (charging) cards.Your responsibilitiesAnswer incoming phone calls, emails, and cases while working according to the FIFO principle.Handle inquiries and issues efficiently and professionally, keeping all stakeholders informed at every stage.Provide information about our products and services.Accurately record data and interactions in our systems.Collaborate with other departments to resolve customer issues.Work together with external suppliers to handle escalated cases and find solutions.Periodically retrieve, process, and validate supplier invoices related to energy and charging, including customer billing.Contribute to process improvements and overall customer satisfaction.Work together with colleagues to update work instructions and FAQs.Act as an EV ambassador within the company, promoting knowledge and enthusiasm for electric mobility.Who are we looking for?You have a genuine interest in electric vehicles (EV) and are eager to learn.You understand Ayvens’ internal processes related to charging solutions and energy (charging) cards.You are fluent in French and Dutch and proficient in English.You are a team player with a positive and proactive attitude.You have a commercial mindset and a B2B-oriented approach.You are comfortable working with Excel, Miles, Salesforce, Outlook, Cockpit, Cognos/Power BI, and MyAyvens.Why Ayvens? With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.