Operations and Product Development Manager

About GeppettoGeppetto is Ghana’s fastest growing gelato and dessert brand; a creative dessert bar known for turning simple moments into something special. From artisinal gelato to fresh desserts and pastries, we’re all about quality, creativity, and a great customer experience.As we grow, we’re expanding into new product lines and looking for someone who can help us build the next phase of Geppetto; someone who understands food, people, and the business behind both.The RoleWe’re looking for a hands-on, creative, and a very organized Operations & Product Development Manager to oversee our outlets and lead the operational heartbeat of Geppetto. You’ll be responsible for supervising our store teams, keeping everything running smoothly, and ensuring that every customer leaves with a smile. Beyond that, you’ll also lead our product development, experimenting, creating, and launching new ideas that will shape the future of Geppetto’s menu.It’s a role for someone who’s as comfortable managing people and processes as they are brainstorming new desserts in the kitchen.What You’ll Do 1. Operations Management • Oversee the daily operations of all Geppetto outlets, ensuring efficiency, quality, and consistency. • Supervise and train shop managers, baristas, and service staff. • Maintain operational standards for hygiene, safety, inventory, and service excellence. • Implement performance targets, cost control measures, and shift scheduling. 2. Product Innovation & Development • Lead ideation and development of new menu items, from gelato-based creations to pastries, beverages, and signature desserts. • Collaborate with kitchen teams on recipe testing, costing, and rollout plans. • Monitor product performance and customer feedback to refine offerings. 3. Customer Experience & Brand Growth • Champion Geppetto’s premium, warm, and modern brand experience at every customer touchpoint. • Resolve escalated customer issues and maintain strong relationships with regular patrons. • Work with marketing and management teams to design product launches, promotions, and seasonal campaigns. 4. People & Performance • Recruit, onboard, and coach team members for growth and accountability. • Foster a positive team culture grounded in creativity, professionalism, and collaboration. • Conduct regular performance reviews and provide actionable feedback.Who You Are • You’ve managed restaurants, cafés, or similar F&B spaces for at least 4–6 years. • You understand both the business and the creative sides of food. • You’re a people person — organized, practical, and approachable. • You know how to manage operations, control costs, and deliver consistency. • You have a good eye for detail, taste, and presentation. • You’re passionate about food, design, and creating memorable customer experiences. • Proven track record in product development or menu innovation within the food & beverage industry. • Strong leadership, organization, and problem-solving skills. • Ability to thrive in a dynamic, creative, and high-growth environment. • Passion for desserts, food innovation, and customer experience.Why Join Us • Be part of a growing dessert brand expanding across Ghana and beyond. • A very competite salary, compensations and benefits. • Dynamic, fun, and design-driven work environment.