Operations and Service Manager- Port Harcourt

The Operations and Service Manager oversees guarding operations and manages the delivery of guarding security services in an assigned area, ensuring high quality service delivery; compliance with contract terms, service level agreements, standard operating procedures and quality standards; for the achievement of business and operational goals in the assigned area. ResponsibilitiesGuarding Operations & Service DeliveryManage guarding and related security operations for assigned area, ensuring efficient and seamless operations, and excellent service deliveryCoordinate the delivery of customer-centric guarding services that position Halogen as a top choice for physical security solutionsDrive and manage operational efficiency in assigned area to achieve defined technical and commercial goals and metricsEnforce and ensure adherence to standard operating procedures; service standards; related protocols, policies and processes; to minimize security and operational risks and enable high quality service deliveryManage, administer and optimize assigned resources; both human and material in the most cost-effective wayPrepare and present periodic and ad hoc operations reports as requiredSupport the design and implementation of strategic plans and initiatives to facilitate achievement of business goals including growth and expansionPromptly resolve operational issues or escalate for support where appropriateDrive and ensure conformance to QMS ISO9001:2015 requirementsProvide technical support to the Sales team in furtherance too business solicitationSecurity Risk ManagementProvide expertise on security risk management and related areas Support the development of security protocols, policies, and procedures necessary for safeguarding lives and propertyConduct risk assessment and analysis; continually identify security risks, define and advice on best fit mitigating strategies to protect our business and our clients in a proactive methodPrevent or minimize claims in assigned area through regular customer risk assessments and advisory Client ManagementManage client relationships in assigned area for best business outcomes including retention and revenue expansionFacilitate prompt response to client needs, and resolution of issues, queries and complaintsOversee and ensure complete and timely deployment of operatives, support staff, tools and resources to fulfil contract requirementsOversee contracts and sub-contracts in assigned area and ensure full execution in line with contract terms and service level agreementsTeam Leadership & Management·     Manage and supervise the team for high performance; drive and manage performance·     Drive learning and facilitate development; coach; motivate·     Foster team spirit and positive employee experience Qualifications·    Minimum of a first degree or equivalent from any reputable tertiary institution·    Professional certification in security management e.g., CPP, CSSM, PSP·    Relevant post graduate qualification would be added advantageExperienceMinimum of 7 years’ security operations experience including supervisory capacityCompetenciesSecurity Risk Management, with good understanding of the operating environment, global trends etc.                 Operations ManagementClient & Stakeholder Relationship Management   Commercial AwarenessAnalytical & Problem-Solving SkillsCommunication – sound verbal, written, reportingDigital Savvy - proficient in the use of MS Office Suite; conversant with security technologiesTeamwork & Interpersonal SkillsManagerial & Leadership SkillsPublic speaking and presentation skills