Operations Assistant (Remote-VA Management Focus)

Remote Raven is a global recruitment agency that connects businesses with top-tier virtual assistants (VAs). We are more than recruiters-we are long-term partners in operational success.Role Overview:We are looking for a people-driven, organized Operations Assistant to support our Director of Operations in managing our growing VA network. This role is crucial in VA coaching, relationship building, attrition management, and stakeholder communication.Key Responsibilities:VA Relationship and SuccessSupport onboarding and day-to-day VA concernsBuild rapport and conduct check-ins for VA retentionMonitor performance and satisfactionStakeholder Communication CoachingCoach VAs on email, meeting, and reporting etiquetteProvide real-time feedback to improve client interactionLead communication training sessionsAttrition and Perception ManagementIdentify early warning signs of disengagementCollaborate on action plans and retention strategiesConduct exit interviews and gather insightsOperational SupportSchedule reviews, trainings, and check-insMaintain accurate records and reportsAssist in SOP creation and workflow improvementTrack key performance metrics and team updatesHelp with scheduling and documentationWhat Success Looks LikeHigh VA retention and performanceImproved client feedbackDocumented coaching and measurable resultsSeamless support for the Director of OperationsRequirements and Qualifications:2+ years of experience in Operations, HR, or client success.Excellent English communication (written and verbal)Strong organization, multitasking, and follow-throughExperience coaching or mentoring remote professionalsProfecient in Excel(Pivot tables, formulas, VLOOKUP)Experience delivering performance feedback and managing coaching processes.Remote-ready: ≥25 Mbps + backup; power backup; quiet workspaceTools you'll use:Office 365Microsoft TeamsWorkableJotformsCanvaBenefits:Why join Remote Raven?100% Remote Work Set-up$6/hour, full-time roleWorking hours based on Arizona Time (MST)Be part of a purpose and mission-driven company impacting global careersWork with a supporting and collaborative team