Operations Assistant, Wholesale Client and Account Servicing (WCAS)

Some Careers Have More Impact Than Others.If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.We are currently seeking a high calibre professional to join our team as an Operations Assistant, Wholesale Client and Account Servicing (WCAS)Key Responsibilities Assist in the operational activities of the department so as to maximize the efficiency, effectiveness and productivity of the department. Ensure that the service level (SLAs) with the businesses are consistently met and that customer service levels are of a continuously high standard.Work in liaison with related parties in the aspect of operations related matters. Co-ordinate and ensure customer’s complaints and feedback are investigated, addressed and reported to the related parties.Training, learning and growth in knowledge of one’s job scope. Training others on her/his desk duties. Learning through feedback from surveys, peers and experiences. Attend training from both external and internal parties on PC skills, creative thinking skills and personal development and subsequently applications of concepts and theories learnt in the workplace.Assist in maintaining costs within budget through providing suggestions on cost savings initiatives, work process improvements and avoiding operation losses.The jobholder is guided in procedural matters and must ensure compliance with the relevant Financial Instruction Manual (FIM)/Business Instruction Manual (BIM)/Desk Instruction Book (DIB), Service Level Agreements (SLAs), operations manuals, audit requirements, etc. She/he must also ensure that activities are carried out in accordance with the regulations of the SBV, HKMA and other relevant statutory regulations.The jobholder is expected to carry out day to day OPS processing/operational activities/ duties to their best abilities as assigned by the supervisor.Maintain HSBC control standards and follow Group Compliance Policy to minimize operational risk by:Remaining compliant with and ensures awareness of Audit and Group requirements and other internal guidelines.Ensuring strict compliance with government banking regulations.Timely implementing internal and external audit points together with any issues raised by external regulators. Knowledge/Special Skills Requirements At least GCE ‘O’ Levels with 1 to 3 years’ of experience in operational departmentsGood interpersonal and communication skillsAnalytical with a keen eye for detailsProficient in the use of various Microsoft Office applicationsYou’ll achieve more when you join HSBC.http://www.hsbc.com/careersHSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by The Hongkong and Shanghai Banking Corporation Limited