Operations Associate

About Drive Inc.At Drive Inc., we’re changing how people buy and sell cars in Ireland and across Europe. Our platforms are used by over 80% of Ireland’s car dealers, helping them discover, buy, and sell vehicles with ease. We’re also the creators of Nevo, Ireland’s only dedicated platform helping consumers transition to electric vehicles.Recently acquired by ACV Auctions, a Nasdaq-listed company, Drive Inc. is poised for even greater growth as we expand into new markets and innovate further.We’re seeking a Product Manager to join our growing team, drive product innovation, and shape the future of our brands.Who we are looking for:We are looking for a passionate, dynamic, Transport Operations Associate to join our TradeBid team in Dublin. This is a fantastic opportunity for an energetic individual to join a successful automotive technology company and be an integral part of our exponential growth. The role will suit those who would like to be exposed to the Automotive Technology industry and have a keen interest in Automotive, Operations, Digital and Business management.What you will do:Actively and consistently support all efforts to simplify and enhance the customer experience.Responsible for managing daily vehicle moves to ensure smooth running of TradeBid Transport.Support the auctions logistics process and liaise with transport companies daily.Update delivery report and instruct deliveries on paid invoices selecting the transport partner that is best suited for the route from a financial and customer service point of view.Monitor open deliveries, seek updates on ageing collections and deliveries from transport partnersCredit Control – chase aged receivables from buyers, allowing transport to be triggeredTake responsibility for key high volume accounts to ensure operational excellence.Assist with the communication of transport updates, comms strategy and handling customer queries.Interact with customers and key stakeholders on a daily basis.Maintain the transport mailbox and ensure all open items closed each dayWork with the Buyer Experience team, the Sales team and the Operations team to identify opportunities to improve processes and efficiencies.Support with the development and maintenance of processes, procedures, policies, standards and handbooks.Assist in creating Transport Success Plans for new customers and monitor their progress.Assist Territory Managers with dealer queries.Cooperate with different departments regularly to ensure sufficient running of the platform.Perform additional duties as assigned.What you will need:Ability to read, write, speak and understand English. Preferably a logistics/supply chain/customer service backgroundProactive nature and willingness to solve problems on a daily basisContinuous improvement mindset – look to continuously improve and automate processBusiness Owner mindset – make decisions for the best financial interest for the company while balancing the need to keep the customer happy and maintain long term relationshipsUnderstanding how their actions impact the companies unit economicsStrong Negotiation skillsStrong minded and ability to deal with negative customer interactions in a positive mannerGood team-worker, enthusiastic and fun.Ability and willingness to quickly adapt to change.Adhere to all company policies, procedures and business ethics codesStrong and proven organisational and time management skills.Strong interpersonal skills and ability to communicate confidently at all organisational levels and with clients.Be an effective communicator, self-motivated, with good organisational skills and have the ability to work on their own initiative.Proficient in Microsoft suite of products (Outlook, Teams, Excel, PowerPoint, Word).Have a valid work permit to work in IrelandDrive Inc. Group is an equal opportunity employer and does not discriminate against race, gender identity or expression, age, colour, marital status, religion, sexual orientation, genetic information, or any other characteristic protected by applicable laws, regulations, and ordinances.