Operations Coordinator

***APPLICANTS WITH PREVIOUS EXPERIENCE IN CUSTOMER SERVICE WITHIN THE HVAC INDUSTRY WILL BE GIVEN PRIORITY***About the Company:Aidey is one of the fastest-growing BPO companies in the Philippines, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost-effective outsourcing solutions.Different brands use Aidey’s diverse services which include Customer Service, Technical Service, Customer Success, and Back Office functions. Companies from the SaaS, e-commerce, hospitality, and services industries use Aidey’s services to streamline their operations for peak efficiency and create flawless experiences for their customers.About the Client:Our client is a leader in HVAC/R predictive maintenance and management for small commercial buildings. They offer a unique pairing of software and services to save customers money on emergency repairs and energy bills. The technology leverages smart sensors and artificial intelligence to detect HVAC and Refrigeration issues early, and they work with a preferred network of qualified contractors to fix these issues before they lead to system failure.About the Position:We are seeking to hire an Operations Coordinator.The Coordinator partners with the network of contractors and internal teams to deliver exceptional customer service experiences. The coordinator is responsible for taking inbound calls from customers and assisting them to the best of their ability. The role requires prior customer service experience, with a proven ability to multi-task and speak to and assist a wide range of customers.This role presents an amazing opportunity to step up to an impactful, high-growth role and take on the following responsibilities:Manage daily scheduling and support of contractors, emergency repair requests, maintenance visits, and other HVAC/R projectsAnswer customer and contractor inquiries by phone, text, email, and web in a timely mannerEnter and manage work orders, jobs, and clients on a dispatch board using established processesIssue purchase orders for serviceProcess paymentsManage customer concerns and work to resolve them efficiently and effectivelyRequirements:Excellent English communication skills: verbal, written, and reading – MUST Experience in customer service with a strong commitment to customer happiness and satisfaction – MUST Experience in problem-solving to meet customer needsStrong computer skillsAbility to learn new technology, share knowledge, and provide feedback to improve the client's internal processesAbility to work independently and in a team settingAbility to prioritize in a fast-paced environment and excellent time management skillsA positive, can-do attitude and eagerness for continuous improvementExperience with Zoho tools (Zoho desk, Zoho books, CRM) – ADVANTAGE HVAC industry experience – ADVANTAGEWork Schedule:This is a full-time position in a work-from-home setup. You will be working 8.5 hours a day, 5 days a week.