Operations Coordinator

Shift: 8 AM – 5 PMJob Summary:The Recycle Sales Fiber Coordinator is responsible for managing the movement of recyclable materials generated through the converting production process to internal mills as well as external customers. This role is focused on high volume, single product transactions with 90% of shipments via trucks and 10% or less via rail and export. Most of the job would include accurately inputting, updating, and maintaining information in company databases and digital systems. This would include transferring data from various sources, verifying accuracy, organizing files, and ensuring data confidentiality. Successful candidates need excellent typing speed and accuracy, strong attention to detail, and computer proficiency.Major Job Responsibilities:Business Excellence• Adapt to changing market conditions which can result in changes to load schedules.• Manage quality and safety exceptions with sense of urgency upon notification to minimize cost.• Respond to inquiries timely, review discrepancies and research data, as necessary.• Responsible for meeting weekly metrics set by management to ensure all loads are being maintained and managed accordingly.People and Culture• Effectively and clearly communicate with all stakeholders to provide the highest level of customer service.• Develop and nurture positive and collaborative relationships with all internal and external capabilities such as Logistics, Accounting and Sales.• Liaison between Sales Team, Supplier and Customer, communicating and facilitating resolution when pertinent.• Aid the recycle team by inputting data and updating data within our system and working through any discrepancies by working with and through accounts payable and accounts receivable departments as necessary• Work in conjunction with other departments and locations to resolve disputes in a timely fashion• Participate in in-house continuing education to further knowledge and skillsEducation:• Required: High School diploma• Preferred: BA/BS or equivalent experience in a high-volume customer service or support environmentTechnical Skills:• Microsoft Office – Intermediate or higher proficiency in Excel, Outlook, PowerPoint, Word• Typing – High Proficiency• Strong ability to learn new systems.