Operations Excellence Manager (F/M)

Since its inception in 2016, Otoqi has established itself as a leading French start-up in the automotive logistics sector.Our strength lies in combining cutting-edge technology with operational excellence.Each year, our 2000 partner drivers move over 500,000 vehicles across Europe, all delivered in under 48 hours.Our platform helps car dealers and rental companies overcome their logistical challenges.We set the industry standard for vehicle transportation in Europe, offering ever more reliable and faster service through continuous innovation.In 2023, we achieved a record-breaking 500,000 completed missions!With €10M raised in our Series B funding round in 2024, and a presence in France, Italy, and Germany, we are targeting new countries for our international growth in the coming years.Job DescriptionAs an Ops Excellence Manager at Otoqi, you’ll be part of the Ops Excellence & Product Team, leading cross-functional projects to optimize, standardize, and scale our operations across multiple countries. You’ll turn operational challenges into impactful process and product improvements, define and track KPIs, and enable local teams through tools, training, and best practices.Working closely with Product, Tech, Ops, Sales, Customer Success, and Quality, you’ll deliver solutions that boost efficiency, customer satisfaction, and retention all while ensuring they are both scalable and adaptable to local needs.Key ResponsibilitiesImpact-driven projectsCollect and prioritize operational pain points from stakeholdersTranslate operational needs into product or process specifications and work closely with Product Managers to feed and refine the product roadmapFully document each project in NotionEstablish continuous feedback loops with stakeholders to refine and improve solutions after implementationPerformance trackingMeasure the impact of each deployed project, communicate results to stakeholders, and evaluate ROIMaintain and optimize operational dashboards to track performance indicators and feed decision-makingEnablement of local teamsAlign operations across countries: standardize processes, adapt to local needs, and drive cross-country best practice sharing.Administer and improve shared tools such as Zendesk, Airtable, Notion, and back-office systems.Lead internal enablement through training materials and knowledge-sharing sessions to ensure alignment across teams.The Experience We Offer🏆 Innovation: Help revolutionize the automotive logistics sector by bringing innovative solutions to the challenges of vehicle delivery.🚀 Career development: Otoqi values initiative and autonomy, providing an environment conducive to your personal and professional growth.🌍 International presence: Join a company with operations in France, Italy, and Germany, with plans for further international expansion.🏠 Flexible work policy: Telecommuting options are available, promoting a balance between professional and personal life.🤝 Strong onboarding: A comprehensive onboarding program to guide you through your first days at Otoqi.🎉 Team cohesion: Participate in regular company events, fostering team spirit and collaboration among colleagues.Your profile4+ years in Operations, Consulting, Product Ops, or Process Excellence (experience in scale-ups or logistics is a plus)Strong analytical skills (comfortable with Excel/Google Sheets, SQL is a plus)Proficiency with operational and analytical tools such as:Zendesk for customer support ticketing and workflowsLow-code / no-code platforms like Airtable, n8n, or Make for process automationMetabase or similar BI tools for data visualization and reportingNotion for documentation, process management, and knowledge sharingProven track record in cross-functional collaborationAbility to translate operational challenges into actionable product or process initiativesStrong written and verbal communication skills (German and English)Self-starter with a problem-solving mindset and attention to detailRecruitment processPhone interview with Hermine – Talent Acquisition (30 min)Interview with Léa – CPO (45 min)Technical interview with Léa and an Ops Excellence Manager (45 min)Fit Interview with members of the Ops Excellence and Product teams