Operations Executive

Responsibilities Provide operational and administrative support to enhance operational efficiency Provide L2 operational support and troubleshooting for escalated issues Identify opportunities for continual improvements and make recommendations accordingly Custodian of standard operating procedures (SOPs) Support initiatives and assist with designing frameworks to increase efficiency and improve service standards Engage with stakeholders to define and implement service standards Collaborate with cross-functional teams for meeting operational requirements and targets Track and analyse incidents to identify and address recurring issues Drive quality assurance initiatives Assist with procurement and manage vendor relations Perform research and analysis to support business decisions making Perform data management and documentation duties to ensure accuracy of records Prepare reports and other documentation Identify opportunities for the automation of day-to-day operational processes such as data collection and tracking Design and implement automation solutions Support ad-hoc duties and projects as assignedRequirements Candidates must possess at least a diploma Experience in developing and implementing SOPs and quality management frameworks Some background in IT will be an added advantage Excellent verbal and written communication skills Excellent analytical, problem-solving and organisational skills Meticulous, with excellent record keeping and documentation skills Proactive and positive working attitude Willingness and capacity to learn new skills and technology