Operations Lead

Job descriptionAbout the JobThis is an opportunity to join one of Europe’s fastest-growing urban mobility fintechs, helping people work smarter with apps like Bolt, FREENOW, Glovo, Just Eats, Uber, and Wolt. As we continue our rapid expansion across Poland, Romania, and Spain - and soon into new markets across Europe, Africa, and the Middle East - we’re looking for sharp, curious minds to help us scale and reshape the future of work in a very dynamic ride-hailing and delivery industry.About EternisAt Eternis, we help people work better and earn money through apps like Bolt or Glovo. We make it easier for drivers and couriers to get started, stay on the road, and grow their income. Every week, we support over 12,000 gig workers with everything from onboarding to vehicle rentals, and fast, reliable payouts. We’re all about smart tech and solid processes to keep things smooth and help us scale fast. If you’re into growth, fast execution, smart ideas, driving innovation and making real impact — you’re in the right place.Job requirementsWe’re looking for a hands-on Operations Lead to join our team in Bucharest. This role is all about being close to the people and the day-to-day work - supporting our drivers and couriers, checking service quality, and making sure everything runs smoothly.If you enjoy working directly with people, solving problems quickly, and being part of a fast-moving team, this might be the right role for you.Role DescriptionOverseeing daily branch operations in Romania, making sure drivers and couriers are supported at every step.Handling incoming requests and phone calls, providing fast and effective solutions.Checking the quality of work and ensuring processes are followed.Collaborating closely with the local team and headquarters to ensure smooth operations.Helping to organize onboarding sessions and ensuring new drivers are set up for success.Supporting drivers with documentation, questions, and operational issues.Taking a proactive role in spotting problems and finding practical solutions.Working with partners and suppliers to keep operations on track.Qualifications2–3 years of experience in operations, customer service, logistics, or a similar hands-on role.Strong people skills - you enjoy working directly with teams and customers.Problem-solver with a practical mindset.Good communication in Romanian and English.Comfortable with multitasking and managing fast-paced work.Positive, team-player attitude.What we offer:The chance to grow with a fast-scaling company that has global ambitions - and make a real impact on both - our journey and your own.Stable employment and a chance to level up as we scale together.A key role in building the global presence of Eternis.Competitive salary based on experience and skills.