Operations Lead

Company DescriptionGiftaway® Inc. is an eGift® platform that makes gifting easy for everyone. We power the eGift programs of the Philippines' top merchants like SM, Rustan's, Mercury Drug, and Jollibee, and we enable businesses to reward and incentivize employees and customers.Join Giftaway® as we create a delightful gifting experience for all! 🎁Role DescriptionA full-time Operations Lead in Makati responsible for developing strategies for process improvement and documentation of business workflows across departments.Key ResponsibilitiesDocument and map business workflows across all departments to ensure alignment and efficiency.Develop strategies for process improvement to enhance productivity and minimize inefficiencies.Oversee the creation and implementation of new projects to meet organizational goals.Monitor and analyze team performance using KPIs, providing actionable insights and recommendations.Conduct regular meetings with department leads to stay informed about the latest developments and challenges.Report progress, key updates, and critical issues directly to the founder.Identify and pursue new opportunities for business expansion and team growth.Ensure cross-departmental collaboration to achieve organizational objectives.Maintain a continuous focus on aligning operational strategies with the company's vision and mission.QualificationsBusiness graduate is preferredMust be a quick learner, and exhibit an entrepreneurial, inter-disciplinary and practical mindset3+ work experience, and a background in change and people management is a plusStrong numerical ability, presentation, and communication skillsCompensation and Benefits:HMOPaid LeavesFlexible BenefitsOther compensation items are to be discussedOffice Location: Ayala Avenue, Makati City, Philippines