Operations & Logistics Coordinator | Skincare

Operations & Logistics CoordinatorLocation: Bondi Junction (office-based) Salary: Flexible depending on experienceAbout the CompanyThis fast-growing Australian skincare brand has built a strong reputation for creating high-quality, results-driven products with a loyal customer base across retail and e-commerce channels.With products stocked in over 500 stores nationally and a thriving direct-to-consumer business, the brand continues to expand into new international markets, including the UK and Middle East.They’re now seeking an Operations & Logistics Coordinator to join their collaborative and energetic team during an exciting stage of growth.About the RoleIf you’re organised, detail-oriented, and thrive in a fast-paced environment, this role offers the opportunity to make a genuine impact in a growing brand.In this varied position, you’ll oversee day-to-day operations, manage logistics and inventory, and support e-commerce and customer service functions. You’ll work closely with internal stakeholders and external partners to ensure every order and project runs smoothly from start to finish.Approximately 70% of the role focuses on operations and logistics, and 30% on e-commerce, customer care, and administration.Key ResponsibilitiesOperations & LogisticsManage daily supply chain operations with third-party logistics (3PL) partners — from purchase orders to delivery tracking.Liaise with suppliers and manufacturers to coordinate production, replenishment, and dispatch.Oversee inventory across multiple channels and locations, ensuring accuracy and optimal stock levels.Track production and delivery timelines, identify potential delays, and communicate updates to key stakeholders.Assist with production planning, including managing components, timelines, and supplier coordination.Support new market launches by coordinating product compliance, packaging, and logistics.Continuously review and improve operational processes for greater efficiency and accuracy.E-Commerce, Customer Care & AdministrationMaintain product listings, pricing, and promotions in Shopify and other online platforms.Ensure timely and accurate fulfilment of online and retail orders through 3PL.Respond to customer queries via email, ensuring an exceptional service experience.Support product launches, gifting campaigns, and promotional events.Handle general administrative and coordination tasks to keep operations running smoothly.What You’ll Bring3+ years’ experience in operations, logistics, supply chain, or e-commerce.Experience managing inventory and coordinating with suppliers or 3PL partners.Strong technical skills — ideally with Shopify, Excel, and inventory systems (Unleashed, Cin7, or NetSuite).Excellent organisational skills and attention to detail.Calm, solutions-oriented approach to challenges.Strong communication and stakeholder management skills.Ability to manage multiple priorities in a fast-paced environment.A proactive and motivated mindset — someone who enjoys improving systems and creating efficiencies.Why You’ll Love ItJoin a high-growth Australian skincare brand with an exciting global trajectory.Be part of a supportive, close-knit team that values collaboration and initiative.Exposure to multiple areas of the business — operations, logistics, e-commerce, and product.Genuine career growth opportunities as the brand continues to expand.Product perks, team events, and a modern office based in Bondi Junction.Interested? Email melissa@whointhezoo.com.au