Operations Manager

Join a fast-paced, dynamic environment at the heart of the beauty and wellness industry. This is a key role driving excellence across operations, logistics, and B2B wholesale fulfilment.The RoleWe’re looking for a confident and experienced Operations Manager to lead a collaborative team and oversee the smooth running of all order processing and dispatch operations. This is a hands-on role where you’ll work closely with internal teams, warehouses, and sales to ensure an exceptional customer experience and continuous improvement across the board.Key responsibilities include:Leading and managing the Operations team, assessing workloads and allocating accountsManaging and developing the team through weekly catch-ups and tailored development plansManaging the full operational process, responding to follow-up queries and customer needsMaintaining strong working relationships with warehouse partners and improving fulfilment processesUpdating warehouse teams on B2B requirements such as kitting and reworksOverseeing order fulfilment, export documentation, and compliance paperworkActing as the point of escalation for urgent issues and key projectsCollaborating with the Head of Operations on system and warehouse improvements (e.g. EDI integration)Supporting credit control with account reconciliationWorking with the Ecommerce team to resolve stock/order issues and reduce web errorsCreating reports to monitor open orders and support wider business decisionsProviding weekly updates on operational performance and ongoing projectsSupporting Sales teams across various territories and planning seasonal product launchesDriving the S&OP process through post-activity evaluationsHow You’ll Dazzle UsYou’ve got proven experience managing operational teams within a fast-moving businessYou’re a strong communicator who builds trusted relationships across departmentsYou thrive under pressure, love improving processes, and have a sharp eye for detailYou’re confident using ERP systems (such as SAP or Business Central)You take ownership and have a proactive, solution-focused mindsetYou’re comfortable reporting to senior leadership and contributing to business-wide strategyYour time management and organisational skills are second to noneYou’ve got experience working across B2B, wholesale and ecommerce functions