Operations Manager

Location: Budapest,Hungary Job Type: Full timeWorking model: 100% Office PresenceAbout Cognizant: Cognizant is a global leader in technology and consulting services, dedicated to helping businesses transform and innovate. We are committed to fostering a diverse and inclusive workplace where every employee can thrive.We are looking for an experienced Operations Manager to lead and manage one or more delivery units within our CIS department. This role requires full accountability for team performance, KPIs, coaching, compliance, and continuous improvement, ensuring exceptional service delivery aligned with client SLAs.Key Responsibilities Oversee day-to-day operations, service levels, and people management. Lead and mentor Team Leads and team members to deliver high-quality customer service. Drive KPI performance and implement improvement plans. Identify and mitigate risks; collect and analyze metrics for operational excellence. Ensure compliance with Cognizant and client policies, security, and training standards. Manage staff planning, schedule adherence, and BCM coordination for service continuity. Participate in hiring, training, and development initiatives. Foster team morale through communication, meetings, and recognition programs. Prepare for audits and maintain ISO/Operational Maturity standards. Communicate effectively with customers and internal stakeholders.Qualifications Education: Any graduation in College, University. Languages: Fluency in English and one of the following: German, Italian, French (equivalent skill level with C1 certificate). Minimum 5+ years of work experience. At least 24 months in a leadership role.Required Skills Are Strong people management experience. Knowledge of service desk tools. Strategic thinking and analytical skills. Excellent coordination and communication abilities. Ability to work under pressure and manage expectations.Why Join Us Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks Opportunities for professional growth and development Collaborative and innovative work environment Commitment to diversity and inclusion Multilingual environment Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies. Easy to access location and modern office building Reimbursable language courses Team events and Company events High value awards and recognitions, annual bonus for top performers, and annual salary review