Operations Manager

Job Title: Operations Manager-APACDepartment: Operations Reports To: Managing Director-APACDirect Reports: N/A………………………………..……………………………………………………………………………………We are in the business for good.We are seeking a proactive and results-driven Operations Manager to oversee the day-to-day operations of our staffing and IT services business. This role will play a key part in driving operational excellence, enhancing efficiency, supporting cross-functional collaboration, and ensuring consistent service delivery to clients and internal teams within APAC.Key Responsibilities: Standard Operating Procedures (SOPs) & Methods ManagementLead the development, implementation, and regular review of SOPs to ensure clear, consistent processes across all departments.Maintain documentation and ensure teams follow approved methods and best practices.Promote process discipline and continuous improvement.Operational Excellence Identify and implement process improvements and automation to boost efficiency.Recommend, influence, support and drive the implementation of tools or platforms that support operational improvement and scalability.Ensure smooth daily operations that contribute to a positive employee and client experience.Proactively address and resolve operational issues.Contracts Management & ComplianceAct as the focal point between local business teams and the Global Legal department to initiate, facilitate, and execute all core commercial agreements, including MSAs, NDAs, vendor contracts, and other critical legal documentation.Participate in client and partner meetings to represent operational interests during contract discussions and negotiation cycles, ensuring contractual terms are operationally feasible and aligned with regional business strategy.Compliance, Risk & Quality ManagementEnsure business operations comply with internal policies, client requirements, and relevant laws/regulations.Work closely with leadership to identify and mitigate operational risks.Establish and maintain quality standards, perform internal reviews, and lead corrective action when needed. This would include the execution of ISO processes, audits, etc.Performance Monitoring & ReportingTrack key operational metrics (KPIs) and generate regular reports with insights for leadership.Support data-driven decision-making and resource allocation, including partnership with the MD to work out KPIs that drive the execution of strategies across functions.Cross-Functional CollaborationWork closely with Sales, Recruitment, IT, Finance, and HR teams to ensure effective communication and aligned execution.Facilitate coordination between technical and business teams.Qualifications:Bachelor’s degree in Business Administration, Operations, or a related field.8+ years in an operations role, preferably within staffing, IT services, or Business Process Outsourcing environment.Strong knowledge of process management, compliance, risk control, and quality assuranceStrong understanding of IT service delivery, process management, and cross-functional collaboration.Skills & Competencies:Strong leadership and communication skills – able to lead cross-functional teams, clearly communicate expectations, and drive alignment across departments.Exceptional organizational abilities – capable of managing multiple priorities, workflows, and deadlines in a fast-paced environment.Strategic problem-solving mindset – proactive in identifying issues, analyzing root causes, and implementing practical, effective solutions.Collaborative and team-oriented – skilled at working with diverse internal teams (e.g., HR, IT, Sales, Finance) and external partners or clients.Detail-oriented and process-driven – focused on accuracy, consistency, and continuous improvement in all operational activities.Resilient and adaptable – able to remain effective under pressure and adjust quickly to changing business needs.Proficient in English – reading, writing, negotiating. Why Join Us: Be part of a growing company offering staffing and IT solutions to a wide range of clientsOpportunity to contribute to impactful events that directly influence business development and client engagementCompetitive salary with performance-based incentivesComprehensive benefits package, including Competitive base salaryHealth & Life insurance coverage (IPD&OPD)Dental coverage Working with an international team of true experts in quality and technical operations recruitmentFlexible working environment with opportunities for professional growth.About DexianDexian is a leading provider of staffing, IT, and workforce solutions with nearly 12,000 employees and 70 locations worldwide. As one of the largest IT and professional staffing companies and the second largest minority-owned staffing company in the U.S., Dexian was launched in 2023 and created from the combination of DISYS, Signature Consultants, and other strategic acquisitions.Dexian fuses the best elements of its legacy companies to create a platform that connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development, and Dexian IT Solutions.Visit www.dexian.com to learn more.