Operations Manager (ecommerce)

About StrapsicleWe’re a small but mighty Australian brand, born from a simple solution to a genuine problem. In just three years we’ve gone on to become a global success story – and we’re just getting started.Our mission is to make reading more enjoyable and accessible for all, creating fashionable and functional e-reader accessories that bring comfort, style, and joy to every page.We’re driven by purpose, not just profit and we want someone who’s inspired by the mission; someone who would love to build something meaningful and believes in where we’re going.The RoleYou Will Be Responsible ForPlan supply for 150+ SKUs, set reorder points, and align buy plans with marketing, seasonality, and promotions.Coordinate production across three factories, including POs, samples, barcodes, carton specs, labeling, and QC sign-off.Manage shipments from factories to multiple warehouses and Amazon sites, including FBA and FBM. Handle shipment creation, cartonization, booking, and delivery appointments.Oversee 3PL providers across countries. Track SLAs, receiving times, pick accuracy, and delivery performance.Manage freight door-to-door. Compare sea, air, express, and hybrid options while optimizing for speed and cost. Handle all documentation, customs, and duties.Maintain clean SKU data, ensuring accuracy across Shopify, Amazon, Inventory Planner, and 3PL systems.Ensure Amazon readiness by maintaining FNSKU labels, carton prep standards, hazmat checks, and IPI health.Create and improve SOPs, dashboards, and weekly reports that highlight stock health, landed costs, and operational performance.Collaborate with Marketing on demand planning, with Finance on landed costs and margins, and with Customer Service on replacements and returns.Continuously improve lead times, costs, and service levels through process optimization.Oversee all wholesale distribution, providing backend support, processing orders on time and maintaining stock levels. Ideal ProfileMinimum 3 years owning operations for a physical product brand with 100+ SKUs and multi-site warehousing.Proven experience shipping from multiple factories in Asia to international warehouses and Amazon FBA.Hands-on with Shopify, Amazon Seller Central, and an inventory/ERP system (e.g., Inventory Planner, Cin7, Dear, NetSuite, Skubana).Direct management of 3PLs, freight forwarders, and Amazon shipment plans.Data-driven approach using metrics like OTIF, fill rate, weeks of cover, stock turns, IPI, and landed costs.Skilled at building SOPs, automations, and systems others can follow.Clear communicator, calm under pressure, and decisive in a fast-moving environment.What's on Offer?Join a rapidly scaling business and create Operations success