Operations Manager

Job Title: Operations Lead/ManagerLocation: London, WC2H 8AGMode of working: Hybrid (3 Days/Week)Job Type: Contract until Feb 2027Key ResponsibilitiesManage multiple ongoing projects within Search operations, ensuring smooth operationalisation of engineering requests and partner launches.Bridge between teams — act as liaison among engineering, product, and vendor operations teams to streamline workflows and identify process synergies.Conduct feasibility assessments of new requests: evaluate requirements, determine what is feasible, and push back when necessary.Operationalise launches — ensure that new products or features are supported effectively through structured processes.Create clear documentation and workflows, outlining step-by-step instructions for vendor teams and ensuring they understand data handling and quality requirements.Monitor performance and quality metrics (volume, turnaround time, customer satisfaction) to identify inefficiencies or root causes of issues.Work with vendor teams to resolve quality issues and maintain high standards.Perform basic data analysis using internal tooling and Salesforce-like systems to interpret performance and satisfaction metrics.Conduct landscape and process analysis to identify opportunities for operational improvements and scalability.Support cross-functional collaboration, ensuring process alignment and consistency across different orgs and regions.