Operations Manager

Location: Mexico City, MexicoAbout the Role: Lead day-to-day operations for omni-channel consumer engagement programs, ensuring performance meets client and organizational goals.Key Responsibilities:Act as program SME for product knowledge and escalated issues.Drive operational processes to meet quality and contractual requirements.Monitor resources and workload to ensure efficiency.Partner with internal teams on training, quality, and reporting.Coach and mentor team members to build capability and engagement.Ensure compliance with SOPs, audits, and HR policies.Requirements:1–3 years of supervisory experience, preferably in a contact center.Strong communication, problem-solving, and leadership skills.Proficiency in Windows-based applications; ability to learn new systems.Knowledge of budgeting and financial impact.