Operations Manager (Hybrid set up)

Job DescriptionCompany DescriptionOutsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.About The ClientThe client is a high-end, boutique furniture label, shipping globally to the US, EU, and beyond. We blend design-driven craftsmanship with a distinct gothic-luxury aesthetic. As we scale, we need an Operations Manager who can bring structure, efficiency, and accountability — while respecting the creative DNA of our brand.Role OverviewTo oversee and streamline the client’s day-to-day operations — from supplier management and global shipping to CRM systems, team accountability & scaling up — enabling the founders to focus on design, growth, and vision.Key ResponsibilitiesLogistics & ShippingManage international shipments (US/EU/CA/AU), customs, and freight forwarders.Oversee warehousing, packaging, quality control and delivery tracking.Systems & ProcessesImplement and optimize CRM/ERP workflows (HubSpot, Klaviyo, QuickBooks, or similar).Build clear SOPs for order → payment → shipping → after-sales.Team & ReportingManage and support a small remote/hybrid team.Drive weekly reporting, KPIs, and accountability structures.Finance & Supplier CoordinationLiaise with suppliers, negotiate timelines, and ensure cost efficiency.Assist with margin tracking and cash flow planning.Brand & Culture AlignmentAdapt operations to support a boutique luxury brand, not just generic e-commerce.Collaborate closely with founders, keeping communication professional and proactive. QualificationsIdeally 5+ years in operations / logistics, ideally within e-commerce, furniture, or boutique brands.Proven experience handling international shipping & compliance.Hands-on experience setting up CRM/ERP systems (not just using them).Strong reporting and accountability mindset.Culturally adaptable: appreciates creative businesses and brand aesthetics.Long-term mindset: looking to grow with the client.CompensationCompetitive salary + small commission structure for scaleNot a Fit If…You only have BPO / call center operations experience.You prefer heavy corporate environments over creative, boutique cultures.You are seeking short-term contracts.Work ScheduleMonday to Friday; 9 AM to 6 PM (Manila Time)Work location:Hired staff are expected to report to the office at least 10 times/month (remaining working days are WFH)Should have a strong internet connection (minimum of 20 MBPS)By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.