Operations Manager I

Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way.As an Operations Manager you will oversee the Operations Services business support we provide for our company. You will monitor and manage specific business operations support teams to ensure timely services that support our broader operations with the highest quality standards. You will report to the Operations Services Senior Manager and will frequently collaborate with leaders from Closing, Quality, Operational Strategy and others providing gold-standard support. In addition, you will often interact with team members at our parent Forward Financing, LLC, across sales, underwriting and legal.In this role, you will:Manage production capacity and performance of our service operations while ensuring the highest quality results.Promote a company culture that encourages top performance based on exceptional customer service, SLAs and ultimately, operational excellence.Be part of a high-performing team that is both collaborative + supportive, results-driven, where people love to come to work.Manage team relationships effectively across all organizational areas to ensure exceptional performance.Guide and coach team membersPlan and track production goals and staffing plans.Consistently identify and implement efficiencies that add value to the company and drive performance.Be a strong brand ambassador for our CultureRequirements:(Even if you don’t check every box, but see yourself contributing, please apply.)1+ year of proven experience directly managing service or operations-related groups.Advanced computer skills.Exceptional verbal and written communication skills necessary for communicating comfortably and networking.Proficiency in tracking, and analyzing key operational metrics. Must be comfortable using data to drive daily decisions.Experience setting clear performance expectations, providing constructive and timely feedback, and managing underperformance effectively.About You:Passionate: You love what you do and have a positive attitude; understand the impact of your work while demonstrating high energy and high-level commitment.Collaborative & Supportive: Ability to work with others, taking upon ownership of different tasks to ensure work gets done in an efficient, effective, equitable way. Team Player.Competitive: Strong desire to win both as an individual and team.Emotional Intelligence: High degree of self-awareness. Handles interpersonal relationships judiciously and empathetically.Communicator: Comfortable communicating and networking. Speaks and writes clearly and articulately without being overly verbose or talkative and possesses an openness to people and a willingness to hear what others are saying.Attentive to detail: You take great care and time to review important information to ensure the accuracy & quality of what is being conveyed.Coachable: Open to feedback and continual professional improvement. Able to adapt to changes.Proactive and results-driven: Willingness to go the extra mile to get things done, including working overtime hours at times if needed.High Standards: Quality orientation. Follow through on commitments. A multitasker who gets things done.Strategic Thinker : Able to think and act both tactically and strategically. Able to see and communicate the big picture in an inspiring way. Determine opportunities and threats through comprehensive analysis or current and future trends.Forward Financing Core Values:Drive the Mission - We believe in financial opportunity for underserved small businesses. We say “yes” when others say “no.”Keep It Real - We value direct communication, candid feedback, and authenticity. We are an open book.Act with Kindness - We create an environment where caring is cool and helping is the norm. We do the right thing.Shoot for Extraordinary - We are inspired by innovative thinking and continuous improvement. We never settle for yesterday’s best.About Us:Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, Forward is committed to funding more of the millions of small businesses nationwide. Forward offers revenue-based financing – delivering an upfront sum of working capital in exchange for a set amount of the business’s future revenue. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver funds same day – giving more businesses the financial opportunity they need to thrive. Plus, with their dedicated teams and award-winning service, customers get personalized support when they need it most.Since 2012, Forward has expanded access to capital by providing over $4.1 billion in funding to more than 80,000 small businesses. The company is A+ rated by the Better Business Bureau with an Excellent / 4.7 stars rating on Trustpilot.com. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is dedicated to empowering both its team and the customers they serve, helping them succeed and thrive.US Equal Opportunity Employment InformationForward Financing is proud to be an equal opportunity employer, and is committed to fostering a fair and inclusive culture built on a foundation of high performance and exceptional customer experience. With a laser focus on employee impact, we’re able to reduce biases and ensure the right people are in the right jobs to contribute to our mission. The varied perspectives of our people fuel innovation and make us a stronger team. By embracing what makes each of us unique, we create a supportive environment where people feel valued, accepted, and empowered to thrive.California Employee Privacy Policy