Operations Manager

Company OverviewMasterKids is a supplier of kids' toys, games, learning resources, and playground equipment. Our mission is to provide safe, high-quality, affordable, and fun learning resources that promote literacy and STEAM education to every Nigerian child, regardless of their background or social class. We aim to educate parents and kids on the best products that foster learning through play, achieve developmental goals, and develop life and social skills. We are committed to eliminating unsafe, counterfeit, and low-quality items from the Nigerian market.Role DescriptionThis is a full-time on-site role for an Operations Manager located in Lagos. The Operations Manager will oversee daily operations, manage staff, ensure quality control, and improve operational systems, processes, and policies. The role involves coordinating between departments, managing inventory, ensuring compliance with safety regulations, and handling customer feedback and complaints. The Operations Manager will also be responsible for budgeting, forecasting, and reporting on operational efficiency. QualificationsOperations Management, Inventory Management, and Quality Control skillsLeadership, Team Management, and Staff Training skillsBudgeting, Forecasting, and Financial Reporting skillsSupply Champion & Vendor ManagementAbility to champion the brand’s customer experience.Experience with process improvement and policy developmentExcellent communication and problem-solving skillsAbility to work on-site in LagosBachelor's degree in Business Administration, Management, or related fieldExperience in the retail and wholesale industryCompensations & BenefitsWe offer competitive salary, perfeomance based bonus, comprehensive benefits package including health insurance and pension.