Operations Manager

Who We AreThis initiative, led by a prominent European-level organization, focuses on creating a more efficient, modern, and secure environment and procedures. By joining this project, you will have the chance to work on critical topics such as digitalizing processes, streamlining procedures to facilitate trade and reduce costs.This meaningful project not only allows you to contribute to a key area of European cooperation but also offers diverse professional growth opportunities, a collaborative work environment, exposure to cutting-edge technologies, and the chance to experience diversity in your daily professional life.What You’ll Be DoingManaging IT operations and ensuring efficient service delivery across projects and daily tasksCoordinating IT project implementation, maintaining operational readiness, and ensuring alignment with scope and constraintsCommunicating with management and staff to ensure smooth execution and operationsDeveloping and maintaining quality assurance protocols to enhance service deliveryOptimizing Service Management processes to improve team capacityManaging incidents, requests, problems, and changes, serving as the primary escalation pointOverseeing staffing, recruitment, and onboarding of new team membersLeading Service Management processes and performance metrics, including Incident, Request, Problem, and Change managementManaging operational SLAs, incident resolution, and driving continuous improvement activitiesAnalyzing operational activities and project metrics to identify improvement opportunitiesEnsuring infrastructure remains secure, compliant, scalable, and efficientPlanning system upgrades to meet service level and growth demandsLeading project implementation processes, ensuring timely completion and quality outcomesMotivating staff, leading change management, and managing risk for operational stabilitySupporting business continuity, disaster recovery, and fostering proactive communication across teamsBuilding relationships with teams, stakeholders, and customers to drive operational success and continuous improvementWhat You’ll Bring AlongBachelor’s degree in Business Administration, Operations Management, Information Technology, or a related field. Minimum 10 years of experience in an IT Operations Infrastructure role Strong leadership and communication skills to inspire teams and engage stakeholdersProven experience in managing Service Support teams and implementing ITIL frameworksExpertise in Service Operations processes, problem-solving, and project managementSolid stakeholder management and a customer-focused approachExperience in managing performance metrics, SLAs, and optimizing operational efficiencyStrong organizational skills with the ability to prioritize and meet deadlinesAbility to maintain secure, reliable, and scalable IT infrastructureProactive mindset with a commitment to continuous improvement and adding value to teamsExcellent command of both spoken and written English