Operations Manager

Join us on a journey of endless possibilitiesAt Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.Learn more at www.stradaglobal.comThe RoleResponsible for the end to end client relationship, ensuring that all contractual agreements are delivered on time and accuratelyDelivery Key ResponsibilitiesEnd to end management of the client relationship, including all escalationWork in partnership with Account Management to ensure accurate and timely contract revisionsManage and identify deviations from the contractually defined standard scope of service including following the defined Change Request process. This may include but is not limited to, estimating and implementing changes and ensuring the defective input process is followedOngoing review of the Country Solution workbook and ensure updates are capturedYear End managementEffectively manage and monitor all client SLAs using the appropriate tools to ensure adherence to targets; if targets are not being met, root cause and action to be provided to your managerConduct Service Review meetings, ensuring actions and follow ups are timely and accurateLead Hypercare calls (where no SDM is assigned) to ensure actions are tracked and resolvedLiaise with internal stakeholders (AD, RSDM, SDM, SR, supporting functions) to ensure successful management of the clientProject Management to ensure successful implementation of any new service or processesWorking with Transformation and Products, in liaison with specialists, to implement automation and innovationManagement of internal stakeholdersLiaise with the team to ensure the service is running as per our SLAs and KPIsSupport ITCAMs/ADs in ensuring the client is aware of any product enhancementsPayroll Legislation updates are fully documented by the specialist and understood by the teamAnnual planning reviewed and signed off by client(s) and teamAccountable that all root cause analysis is accurate and that preventative steps are implemented to limit any reoccurrenceAbility to recognize and deal appropriately with sensitive and confidential informationHandle all required purchase order management activities per the defined processEnd to end management of the operational team, including regular individual reviews, training, performance management, absence management and overall adherence to Strada policiesStrong ability to coach, develop action plans, which maximize performance, and provide effective feedback and share business updates as appropriateManagement of recruiting the correct Specialists for the team by working with the Recruitment TeamKey Criteria to monitor performance Adherence to all Security and Compliance procedures100% Attainment of customer SLA agreementsAdherence to quality standardsTeam Performance within defined standards and customer contractsAbility to effectively communicate with all levels within the businessJob ExperienceStrong knowledge of MS Office tools such as Excel, Word, and PowerPointFlexibility to support a global and fast paced environmentAttention to detailExcellent written and verbal skillsSelf-motivated and a willingness to learnAbility to collaborate and work in a team environment, as well as independently while adhering to processes and proceduresEducation and TrainingBA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience5-8 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment.HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferredDesirableExperience working with HR and payroll dataExperience managing a teamNative Dutch writing and verbal skillsAt Strada, Our Values Guide Everything We DoAnticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.BenefitsAt Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.Our commitment to Diversity and InclusionStrada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.Diversity Policy StatementStrada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.Authorization to work in the Employing CountryTo be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.DisclaimerNothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.